Stripe email receipt
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Hello,
I am using Woocommerce with Stripe as the payment gateway.
After a user purchases a product on my website, Stripe sends them an email receipt, however, since this receipt cannot be translated into my website language, I have made the necessary changes to my Stripe account, in order to stop it from being sent.
The receipt, however, is still being sent to the customers.
I have noticed that in the Stripe Dashboard – Emails section, next to the checkbox for enabling/disabling the Successful Payments email, there is a tooltip that states:
“This setting is ignored when you create a payment in the API and provide the receipt_email parameter.”
After chatting with Stripe support, here is what they said:
“Just as a little recap, after checking with a specialist, it looks like indeed this is an expected behaviour, woocommerce is creating the receipt field on the payment call, this means that, even though we tried to remove it, it can only be changed on their end, so you may need to reach them and ask them how to remove it, once is completed you should be all set.”
Can you please help me with this? I would really like to have these emails stopped from being sent to my customers.
Thanks a lot!
The page I need help with: [log in to see the link]
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi there,
As a first step, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thanks.
Hi Mirko,
Thank you for your reply.
Here is the System Report:
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Force SSL: – Currency: RON (lei) Currency Position: right_space Thousand Separator: . Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) paywall_subscribe (paywall_subscribe) paywall_unlock (paywall_unlock) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Baz? magazin: #18284 - /magazin/ Co?: #18285 - /cos/ Finalizare: #18286 - /finalizare/ Contul meu: #18287 - /contul-meu/ Termeni ?i condi?ii: #15483 - /copyright-si-aspecte-juridice/ ### Theme ### Name: JNews Version: 9.0.4 Author URL: https://jegtheme.com/ Child Theme: ? – Dac? modifici WooCommerce ?ntr-o tem? p?rinte pe care nu ai construit-o personal recomand?m folosirea unei teme copil. Vezi: Cum creezi o tem? copil WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Finalizeaz?: 287 Oldest: 2021-08-12 19:52:34 +0000 Newest: 2021-08-23 04:32:32 +0000 ### Status report information ### Generated at: 2021-08-23 10:09:55 +03:00Hi @alex_stoiu,
Thanks for your System Status.
What’s the Stripe Payment Gateway plugin you’re using? I can’t see the payment plugin under your active and inactive plugins. If you’re using WooCommerce Stripe Payment Gateway you’ll want to open a new topic on the dedicated support channel here: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/.
On that channel, you’ll find experts that are supporting the Stripe Payment Gateway plugin and will be able to better assist you. Just to clarify, this forum is only focused on the default functionality of WooCommerce core plugin.
Thanks!
Hello Mirko,
Yes, I am using the Woocommerce Stripe Payment Gateway so I’ll open a new topic on the dedicated support channel.
Thank you so much!
Awesome! Thanks for opening a topic on the right support channel.
If you have questions about the WooCommerce core plugin please feel free to open a new thread any time.
Cheers.
Viewing 5 replies - 1 through 5 (of 5 total)
- The topic ‘Stripe email receipt’ is closed to new replies.
