stripe express checkout shipping issue

  • Resolved marcoolalla

    (@marcoolalla)


    2 years, 6 months ago

    Describe the Bug
    when processing a payment with the Gpay express checkout i select a delivery adress and complete the payment, from the user side there are no issues nor errors.

    when opening the order received from woocommerce and from stripe i see that the delivey address is not correct and is containing the Gpay account address instead of the selected delivery address that i got when doing the payment.

    To Reproduce
    add a product on the cart, use the express checkout in the cart page

    Expected Behavior
    the addess passed to stripe and to woocommerce should be the one selected by the user

    Actual Behavior
    the address passed is the Gpay account address

    Environment
    WordPress Version 6
    WooCommerce Version 6.6.0
    Plugin Version 6.7.0
    Browser [e.g. Chrome, Safari] and Version mobile chrome

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hello,

    To get a better idea about the site configuration, please share a copy of your site’s System Status: You can find it by navigating through WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Then please paste the report in your response. Thanks.

    Thread Starter marcoolalla

    (@marcoolalla)

    
### WordPress Environment ###

WordPress address (URL): https://www.olalla.it
Site address (URL): https://www.olalla.it
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.9.4 - è disponibile una versione più recente di WordPress (6.0.2)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.0
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.0
WC Database Prefix: wp_
Dimensione totale database: 4566.37MB
Dimensione dati database: 3540.50MB
Dimensione indice database: 1025.87MB
wp_woocommerce_sessions: Dati: 13.02MB + indice: 1.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_woocommerce_order_items: Dati: 25.09MB + indice: 9.03MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 217.45MB + indice: 212.48MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.17MB + indice: 0.17MB + motore InnoDB
wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_actions: Dati: 20.08MB + indice: 36.13MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 14.03MB + indice: 10.06MB + motore InnoDB
wp_bv_activities_store: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_bv_dynamic_sync: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 1.52MB + indice: 0.86MB + motore InnoDB
wp_comments: Dati: 163.64MB + indice: 116.72MB + motore InnoDB
wp_email_log: Dati: 139.52MB + indice: 0.00MB + motore InnoDB
wp_gf_addon_feed: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_gf_draft_submissions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_posts: Dati: 128.56MB + indice: 27.13MB + motore InnoDB
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wp_rg_form_meta: Dati: 0.20MB + indice: 0.00MB + motore InnoDB
wp_rg_form_view: Dati: 1.52MB + indice: 0.53MB + motore InnoDB
wp_rg_incomplete_submissions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rg_lead: Dati: 1.52MB + indice: 0.20MB + motore InnoDB
wp_rg_lead_detail: Dati: 4.52MB + indice: 5.00MB + motore InnoDB
wp_rg_lead_detail_long: Dati: 1.52MB + indice: 0.00MB + motore InnoDB
wp_rg_lead_meta: Dati: 0.47MB + indice: 0.55MB + motore InnoDB
wp_rg_lead_notes: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_termmeta: Dati: 1.50MB + indice: 0.67MB + motore InnoDB
wp_terms: Dati: 0.17MB + indice: 0.19MB + motore InnoDB
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wp_term_taxonomy: Dati: 1.48MB + indice: 0.17MB + motore InnoDB
wp_usermeta: Dati: 120.66MB + indice: 83.77MB + motore InnoDB
wp_users: Dati: 5.52MB + indice: 5.55MB + motore InnoDB
wp_wcpv_commissions: Dati: 32.55MB + indice: 0.00MB + motore InnoDB
wp_wcpv_per_product_shipping_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.34MB + indice: 0.25MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 1.50MB + indice: 1.08MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_shipping_table_rates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_shipping_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpml_mails: Dati: 508.55MB + indice: 0.00MB + motore InnoDB
wp_yoast_indexable: Dati: 59.61MB + indice: 24.58MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 6.06MB + indice: 6.33MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.44MB + indice: 0.39MB + motore InnoDB
wp_yoast_prominent_words: Dati: 1.52MB + indice: 2.55MB + motore InnoDB
wp_yoast_seo_links: Dati: 3.45MB + indice: 1.83MB + motore InnoDB
wp_yoast_seo_meta: Dati: 3.52MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

amn_om: 2
attachment: 32172
custom_css: 1
customize_changeset: 3
fl-builder-template: 116
global_product_addon: 223
nav_menu_item: 628
oembed_cache: 9
omapi: 2
page: 130
post: 273
product: 6019
product_variation: 439
revision: 4130
shop_coupon: 393
shop_order: 53810
shop_order_refund: 2028
swift-slider: 4
team: 13
testimonials: 34
user_request: 5
wc_order_email: 2
wc_order_status: 17

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.6.6
Admin category search: by Atilla Ordog – 1.2
Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.5.5.2
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 4.78
Classic Editor: by Contributori WordPress – 1.6.2
Facebook for WooCommerce: by Facebook – 2.6.19
Add-On Mailchimp di Gravity Forms: by Gravity Forms – 5.1
Add-On Survey di Gravity Forms: by Gravity Forms – 3.7
Google Tag Manager for WooCommerce PRO: by Handcraft Byte – 1.5.2
Cookie and Consent Solution for the GDPR & ePrivacy: by iubenda – 3.1.2
Mailchimp for WooCommerce: by Mailchimp – 2.7.2
Mailgun: by Mailgun – 1.7.9
NitroPack: by NitroPack LLC – 1.5.14
Olalla Code Hub: by Francesco Carlucci – 0.3
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.3.0
Storefront Mega Menus: by WooCommerce – 1.6.2
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.38
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce Order Status Manager: by SkyVerge – 1.13.1
WooCommerce Product Add-ons: by WooCommerce – 3.3.0
WooCommerce Product Vendors: by WooCommerce – 2.1.46
WooCommerce: by Automattic – 6.3.1 (aggiornamento alla versione 6.8.2 disponibile)
Yoast SEO Premium: by Team Yoast – 19.0.1
Yoast SEO: by Team Yoast – 19.4
WP All Export Pro: by Soflyy – 1.7.8
WP Subtitle: by Ben Huson
Husani Oakley – 3.4.1

WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.5
Yoast SEO: WooCommerce: by Team Yoast – 14.4

### Inactive Plugins (3) ###

Query Monitor: by John Blackbourn – 3.9.0
TikTok: by TikTok – 1.0.6
Zakeke Interactive Product Designer: by Zakeke – 3.1.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.4.8

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Carrello: #6 - /cart/
Cassa: #7 - /checkout/
Il mio account: #8 - /my-account/
Termini e condizioni: #3691 - /termini-e-condizioni-dei-clienti/

### Theme ###

Name: Olalla Custom Theme
Version: 1.0.0
Author URL: https://francescocarlucci.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 4.1.1 – 4.1.3 è disponibile
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: olalla-storefront/woocommerce/product-searchform.php versione 2.5.0 è obsoleta. La versione attuale è 3.3.0
Outdated Templates: ?
					
					
						Scopri come aggiornare

### Action Scheduler ###

Canceled: 71
Oldest: 2022-08-07 20:41:21 +0200
Newest: 2022-09-07 15:48:10 +0200

Complete: 57.653
Oldest: 2022-08-07 17:26:10 +0200
Newest: 2022-09-07 17:19:13 +0200

Failed: 1.188
Oldest: 2022-01-02 19:29:58 +0100
Newest: 2022-07-25 07:04:22 +0200

Pending: 1
Oldest: 2022-09-08 05:00:09 +0200
Newest: 2022-09-08 05:00:09 +0200

### Status report information ###

Generated at: 2022-09-07 17:19:58 +02:00

    Hi @marcoolalla!

    Thank you for sending the system status report.

    In it, I noticed a few things that could contribute to the issue you have:

    1. The WooCommerce plugin is outdated:

    WooCommerce: by Automattic – 6.3.1 (aggiornamento alla versione 6.8.2 disponibile)

    More about updating WooCommerce: https://woocommerce.com/document/how-to-update-woocommerce/

    2. The WordPress plugin is outdated:

    WP Version: ? 5.9.4 - è disponibile una versione più recente di WordPress (6.0.2)

    More about updating WordPress: https://www.ads-software.com/support/article/updating-wordpress/

    As a first step, please update these to the latest version to see if it helps to solve the issue.

    If the issue persists after this, please enable Debug mode by going to WooCommerce → Settings → Payments → Stripe → Settings → Advanced settings and selecting the Log error messages option.

    Once you do this, perform the steps to reproduce the issue on your site. Then go to WooCommerce → Status → Logs and share any Stripe logs you find there.

    Let us know how it goes for you!

    Thread Starter marcoolalla

    (@marcoolalla)

    i have updated all the plugins but still have the issue:

    
### WordPress Environment ###

WordPress address (URL): https://staging-olalla-staging.kinsta.cloud
Site address (URL): https://staging-olalla-staging.kinsta.cloud
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.0
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Dimensione totale database: 4568.51MB
Dimensione dati database: 3541.48MB
Dimensione indice database: 1027.03MB
wp_woocommerce_sessions: Dati: 14.02MB + indice: 1.02MB + motore InnoDB
wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wp_woocommerce_order_items: Dati: 25.09MB + indice: 9.03MB + motore InnoDB
wp_woocommerce_order_itemmeta: Dati: 217.45MB + indice: 212.48MB + motore InnoDB
wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_payment_tokens: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_payment_tokenmeta: Dati: 0.17MB + indice: 0.17MB + motore InnoDB
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wp_gf_form: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_gf_form_meta: Dati: 0.23MB + indice: 0.00MB + motore InnoDB
wp_gf_form_revisions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_gf_form_view: Dati: 1.52MB + indice: 0.92MB + motore InnoDB
wp_gf_rest_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_mailchimp_jobs: Dati: 3.02MB + indice: 0.00MB + motore InnoDB
wp_options: Dati: 14.44MB + indice: 5.06MB + motore InnoDB
wp_pmxe_exports: Dati: 11.50MB + indice: 0.00MB + motore InnoDB
wp_pmxe_google_cats: Dati: 0.38MB + indice: 0.00MB + motore InnoDB
wp_pmxe_posts: Dati: 10.52MB + indice: 0.00MB + motore InnoDB
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wp_pmxi_posts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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wp_rg_form_meta: Dati: 0.20MB + indice: 0.00MB + motore InnoDB
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wp_rg_lead_detail_long: Dati: 1.52MB + indice: 0.00MB + motore InnoDB
wp_rg_lead_meta: Dati: 0.47MB + indice: 0.55MB + motore InnoDB
wp_rg_lead_notes: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_termmeta: Dati: 1.50MB + indice: 0.67MB + motore InnoDB
wp_terms: Dati: 0.17MB + indice: 0.19MB + motore InnoDB
wp_term_relationships: Dati: 11.41MB + indice: 6.33MB + motore InnoDB
wp_term_taxonomy: Dati: 1.48MB + indice: 0.17MB + motore InnoDB
wp_usermeta: Dati: 120.66MB + indice: 83.77MB + motore InnoDB
wp_users: Dati: 5.52MB + indice: 5.55MB + motore InnoDB
wp_wcpv_commissions: Dati: 32.55MB + indice: 0.00MB + motore InnoDB
wp_wcpv_per_product_shipping_rules: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.03MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_product_attributes_lookup: Dati: 0.25MB + indice: 0.38MB + motore InnoDB
wp_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 1.50MB + indice: 1.08MB + motore InnoDB
wp_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_woocommerce_shipping_table_rates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_woocommerce_shipping_zone_shipping_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wpml_mails: Dati: 508.55MB + indice: 0.00MB + motore InnoDB
wp_yoast_indexable: Dati: 59.61MB + indice: 24.58MB + motore InnoDB
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wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.44MB + indice: 0.39MB + motore InnoDB
wp_yoast_prominent_words: Dati: 1.52MB + indice: 2.55MB + motore InnoDB
wp_yoast_seo_links: Dati: 3.45MB + indice: 1.83MB + motore InnoDB
wp_yoast_seo_meta: Dati: 3.52MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

amn_om: 2
attachment: 32274
custom_css: 1
customize_changeset: 3
fl-builder-template: 116
global_product_addon: 224
nav_menu_item: 628
oembed_cache: 9
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page: 134
post: 275
product: 6042
product_variation: 439
revision: 4180
shop_coupon: 393
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shop_order_refund: 2035
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user_request: 5
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wc_order_status: 17

### Security ###

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### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.6.6
Admin category search: by Atilla Ordog – 1.2
Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.5.5.5
Classic Editor: by Contributori WordPress – 1.6.2
Facebook for WooCommerce: by Facebook – 2.6.22
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Mailchimp for WooCommerce: by Mailchimp – 2.7.3
Mailgun: by Mailgun – 1.8.3
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WooCommerce Product Add-ons: by WooCommerce – 3.3.0
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### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /shop/
Carrello: #6 - /cart/
Cassa: #7 - /checkout/
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### Theme ###

Name: Olalla Custom Theme
Version: 1.0.0
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### Templates ###

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### Admin ###

Enabled Features: activity-panels
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Disabled Features: minified-js
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Daily Cron: ? Next scheduled: 2022-09-11 08:41:31 +02:00
Options: ?
Notes: 11
Onboarding: completed

### Action Scheduler ###

### Status report information ###

Generated at: 2022-09-12 16:47:09 +02:00
    Thread Starter marcoolalla

    (@marcoolalla)

    2022-09-12T10:43:25+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    account
    ====End Log====

    2022-09-12T13:34:21+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    account
    ====End Log====

    2022-09-12T14:34:52+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    Error: Impossibile verificare il dominio – We attempted to retrieve the file at https://staging-olalla-staging.kinsta.cloud/.well-known/apple-developer-merchantid-domain-association, but received a 401 status code from your server. Please check that the file is hosted correctly. Note that our servers most likely send different HTTP headers than your browser; you should check your logs to see why the request failed. For more information, see https://stripe.com/docs/stripe-js/elements/payment-request-button#verifying-your-domain-with-apple-pay.
    ====End Log====

    2022-09-12T14:35:44+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    Error: Impossibile verificare il dominio – We attempted to retrieve the file at https://staging-olalla-staging.kinsta.cloud/.well-known/apple-developer-merchantid-domain-association, but received a 401 status code from your server. Please check that the file is hosted correctly. Note that our servers most likely send different HTTP headers than your browser; you should check your logs to see why the request failed. For more information, see https://stripe.com/docs/stripe-js/elements/payment-request-button#verifying-your-domain-with-apple-pay.
    ====End Log====

    2022-09-12T14:43:41+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    sources/src_1LhDrLHGDkR7HY4hbXwccSjh
    ====End Log====

    2022-09-12T14:43:41+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    customers request: Array
    (
    [email] => [email protected]
    [description] => Nome: marco , Ospite
    [name] => marco
    [metadata] => Array
    (
    )

    [preferred_locales] => Array
    (
    [0] => it-IT
    )

    )

    ====End Log====

    2022-09-12T14:43:42+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    Info: Begin processing payment for order 286663 for the amount of 6.20
    ====End Log====

    2022-09-12T14:43:42+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    payment_intents request: Array
    (
    [source] => src_1LhDrLHGDkR7HY4hbXwccSjh
    [amount] => 620
    [currency] => eur
    [description] => Olallà – Ordine 286663
    [metadata] => Array
    (
    [customer_name] => marco
    [customer_email] => [email protected]
    [order_id] => 286663
    [site_url] => https://staging-olalla-staging.kinsta.cloud
    )

    [capture_method] => automatic
    [payment_method_types] => Array
    (
    [0] => card
    )

    [customer] => cus_MQ3zaosCsjubfk
    [statement_descriptor] => Olalla
    [shipping] => Array
    (
    [name] => marco petranzan
    [address] => Array
    (
    [line1] => Via Vivaldi 15 / 6
    [line2] =>
    [city] => Vigorso budrio
    [country] => IT
    [postal_code] => 40045
    [state] => BO
    )

    )

    )

    ====End Log====

    2022-09-12T14:43:42+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    Stripe PaymentIntent pi_3LhDrOHGDkR7HY4h03gjBb1o initiated for order 286663
    ====End Log====

    2022-09-12T14:43:42+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    payment_intents/pi_3LhDrOHGDkR7HY4h03gjBb1o/confirm request: Array
    (
    [source] => src_1LhDrLHGDkR7HY4hbXwccSjh
    )

    ====End Log====

    2022-09-12T14:43:45+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    Stripe PaymentIntent pi_3LhDrOHGDkR7HY4h03gjBb1o succeeded for order 286663
    ====End Log====

    2022-09-12T14:43:45+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    Processing response: stdClass Object
    (
    [id] => ch_3LhDrOHGDkR7HY4h0fkh0J97
    [object] => charge
    [amount] => 620
    [amount_captured] => 620
    [amount_refunded] => 0
    [application] =>
    [application_fee] =>
    [application_fee_amount] =>
    [balance_transaction] => txn_3LhDrOHGDkR7HY4h0eVn6yc4
    [billing_details] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Vigorso budrio
    [country] => IT
    [line1] => Via Vivaldi 15 / 6
    [line2] =>
    [postal_code] => 40045
    [state] => BO
    )

    [email] => [email protected]
    [name] => marco
    [phone] => +39345
    )

    [calculated_statement_descriptor] => OLALLA
    [captured] => 1
    [created] => 1662993823
    [currency] => eur
    [customer] => cus_MQ3zaosCsjubfk
    [description] => Olallà – Ordine 286663
    [destination] =>
    [dispute] =>
    [disputed] =>
    [failure_balance_transaction] =>
    [failure_code] =>
    [failure_message] =>
    [fraud_details] => stdClass Object
    (
    )

    [invoice] =>
    [livemode] => 1
    [metadata] => stdClass Object
    (
    [customer_email] => [email protected]
    [customer_name] => marco
    [order_id] => 286663
    [site_url] => https://staging-olalla-staging.kinsta.cloud
    )

    [on_behalf_of] =>
    [order] =>
    [outcome] => stdClass Object
    (
    [network_status] => approved_by_network
    [reason] =>
    [risk_level] => normal
    [seller_message] => Payment complete.
    [type] => authorized
    )

    [paid] => 1
    [payment_intent] => pi_3LhDrOHGDkR7HY4h03gjBb1o
    [payment_method] => src_1LhDrLHGDkR7HY4hbXwccSjh
    [payment_method_details] => stdClass Object
    (
    [card] => stdClass Object
    (
    [brand] => visa
    [checks] => stdClass Object
    (
    [address_line1_check] => unavailable
    [address_postal_code_check] => unavailable
    [cvc_check] =>
    )

    [country] => IT
    [exp_month] => 2
    [exp_year] => 2024
    [fingerprint] => Af5xquGEONCcHm5t
    [funding] => debit
    [installments] =>
    [last4] => 3276
    [mandate] =>
    [network] => visa
    [three_d_secure] =>
    [wallet] => stdClass Object
    (
    [dynamic_last4] => 3276
    [google_pay] => stdClass Object
    (
    )

    [type] => google_pay
    )

    )

    [type] => card
    )

    [receipt_email] =>
    [receipt_number] =>
    [receipt_url] => https://pay.stripe.com/receipts/payment/CAcQARoXChVhY2N0XzE2TWlYT0hHRGtSN0hZNGgooIv9mAYyBvvX_7eLkjosFrgLXH3YGgzkVx0zNMWd3QjTDY2DxUqPL-CXAqMsPUxTB6hWh8vCDqVzNWc
    [refunded] =>
    [refunds] => stdClass Object
    (
    [object] => list
    [data] => Array
    (
    )

    [has_more] =>
    [total_count] => 0
    [url] => /v1/charges/ch_3LhDrOHGDkR7HY4h0fkh0J97/refunds
    )

    [review] =>
    [shipping] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Vigorso budrio
    [country] => IT
    [line1] => Via Vivaldi 15 / 6
    [line2] =>
    [postal_code] => 40045
    [state] => BO
    )

    [carrier] =>
    [name] => marco
    [phone] =>
    [tracking_number] =>
    )

    [source] => stdClass Object
    (
    [id] => src_1LhDrLHGDkR7HY4hbXwccSjh
    [object] => source
    [amount] =>
    [card] => stdClass Object
    (
    [address_line1_check] => unavailable
    [address_zip_check] => unavailable
    [brand] => Visa
    [country] => IT
    [cvc_check] =>
    [dynamic_last4] => 3276
    [exp_month] => 2
    [exp_year] => 2024
    [fingerprint] => Af5xquGEONCcHm5t
    [funding] => debit
    [last4] => 3276
    [name] =>
    [three_d_secure] => optional
    [tokenization_method] => android_pay
    )

    [client_secret] => src_client_secret_Ly3xJTh2QRs9x73caFgcZQQv
    [created] => 1662993824
    [currency] =>
    [flow] => none
    [livemode] => 1
    [metadata] => stdClass Object
    (
    )

    [owner] => stdClass Object
    (
    [address] => stdClass Object
    (
    [city] => Vigorso budrio
    [country] => IT
    [line1] => Via Vivaldi 15 / 6
    [line2] =>
    [postal_code] => 40045
    [state] => BO
    )

    [email] => [email protected]
    [name] => marco
    [phone] => +393457
    [verified_address] =>
    [verified_email] =>
    [verified_name] =>
    [verified_phone] =>
    )

    [statement_descriptor] =>
    [status] => consumed
    [type] => card
    [usage] => reusable
    )

    [source_transfer] =>
    [statement_descriptor] => Olalla
    [statement_descriptor_suffix] =>
    [status] => succeeded
    [transfer_data] =>
    [transfer_group] =>
    )

    ====End Log====

    2022-09-12T14:43:45+00:00 DEBUG
    ====Stripe Version: 6.7.0====
    ====Start Log====
    balance/history/txn_3LhDrOHGDkR7HY4h0eVn6yc4
    ====End Log====

    Thread Starter marcoolalla

    (@marcoolalla)

    i can send the picture of the payment if you give me an email

    Hi @marcoolalla

    Thanks for sharing the error logs.

    i can send the picture of the payment if you give me an email

    Sharing a screenshot of the payment would be helpful but since this is a public support forum there are no privately-sharing options, and asking for or sharing email address is against the forum rules.

    You can blur or pixelate the sensitive information from the payment related screenshot and share it here. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Thread Starter marcoolalla

    (@marcoolalla)

    https://snipboard.io/YDRB2L.jpg

    as you can see the shipping address and even the person is different.
    Gpay is passing my account details and not the shipping one.

    Hi @marcoolalla!

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    ?
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    ?
    We will be able to help you further there.

    Thread Starter marcoolalla

    (@marcoolalla)

    i did contact you there and i have been told to open a ticket here!!

    please help

    Hi @marcoolalla!

    i did contact you there and i have been told to open a ticket here!!

    Hmm, that’s strange. I can see now you have opened a ticket with us as mentioned above.

    We’ll continue checking the issue there ??

    Sorry for any convenience.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘stripe express checkout shipping issue’ is closed to new replies.