Stripe failing webhook endpoint

  • Resolved izzi8181

    (@izzi8181)


    5 months ago

    I use Stripe to process my payments, and recently I have been getting emails from them regarding a failing webhook endpoint. I’m using the Event Tickets add-on, and people are billed through Stripe.

    Here’s the essential points of the email I received from Stripe:

    “We’re still having trouble sending requests in live mode to a webhook endpoint associated with your account.

    The URL of the failing webhook endpoint is: https://www.valleyartworkshops.com/wp-json/tribe/tickets/v1/commerce/stripe/webhook

    We’ve attempted to send event notifications to this endpoint 16 times since the first failure on June 16, 2024 at 1:03:06 AM UTC. If this endpoint is important to your application, please try and fix the issue. If you do not need this webhook endpoint, you can remove it from your Stripe webhook settings.

    We will stop sending event notifications to this webhook endpoint by June 25, 2024 at 1:03:06 AM UTC. Here is the summary of errors we received while attempting to send webhook events: 16 requests had other errors while sending the webhook event.”

    I don’t know what any of this means, or how to fix this problem. I have updated to the current plugin versions and it has not fixed the problem.

    Hopefully someone can help…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @izzi8181 ,

    Thank you for reaching out.

    Just to be clear, you have completed the Setting up Webhooks for Stripe and Tickets Commerce process, yes?

    Apart from the above, if you are running security plugins like Wordfence, etc. these have the ability to block the REST API, which the Stripe webhook endpoint is. — Either disable the blocking to the REST API or exclude the /wp-json/tribe/tickets/v1/commerce/stripe/webhook endpoint from being blocked.

    Thread Starter izzi8181

    (@izzi8181)

    Thanks so much for the quick reply. I just checked and it looks like I set everything up *except* the signing secret. I have no idea why I did everything but that, but I’ve put it in now so hopefully that will fix the problem!

    Thanks again ??

    Plugin Support tristan083

    (@tristan083)

    Hi @izzi8181 ,

    Thank you for your message. The signing secret is indeed a needed configuration for Stripe to be able to communicate events to your site. So, that should resolve the issue.

    At this time, I’ll be closing this thread, but please do not hesitate to bump a new thread on our way if you have further questions/concerns. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

    Also, if you have some time to review, that would be amazing!
    https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)
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