• Resolved gwenad54

    (@gwenad54)


    Hi,

    on a clean install (last WP, last Woo and Last Stripe official), in test mode (local and live), SEPA payment process experience the same issue.

    If i fill the stripe IBAN field (with the number given by test stripe), and no other fields, an error message appears below the IBAN field: Unable to process this payment, please try again or use alternative method.
    There are no woocommerce notices and the message is more than “vague” / not really understandable for the customer (i know the error, customer must fill email address, that’s not the point)

    Why standard woocommerce errors are not displayed first? then if there are real issues, show Stripe errors ?

    Thanks for your answer

Viewing 4 replies - 1 through 4 (of 4 total)
  • Saif

    (@babylon1999)

    Hello @gwenad54,

    Thank you for reaching out!

    I tried to replicate this with the New Checkout Experience turned on and off and in both cases, the notice in your screenshot didn’t render. It was the WooCommerce core errors about the missing checkout fields.

    Please check the following screencasts:

    Could you kindly provide a copy of your site’s System Status report and more detailed instructions on how to replicate this issue? To retrieve the report, you can follow these steps:

    1. Go to WooCommerce > Status in your WordPress dashboard.
    2. Select “Get system report” and scroll down a bit.
    3. Click on “Copy for support” to copy the report.
    4. You can then paste it here in your reply or use a text-sharing service like https://gist.github.com/ to share the information.

    Look forward to hearing back from you.

    Thread Starter gwenad54

    (@gwenad54)

    Thank you for your answer, it’s really odd i juste setup a new wordpress, woocommerce an stripe ! And woo core error are not triggered first, i’m going insane.

    Here is the status infos:

    ` WordPress Environment
    
    WordPress address (URL): https://test.home
    Site address (URL): https://test.home
    WC Version: 8.0.3
    REST API Version: ? 8.0.3
    WC Blocks Version: ? 10.6.6
    Action Scheduler Version: ? 3.6.1
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    WP Version: 6.3.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache/2.4.48 (Unix) PHP/7.4.30 LibreSSL/2.8.3
    PHP Version: 7.4.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 6000
    cURL Version: 7.83.1
    (SecureTransport) OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.27
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.0.3
    WC Database Prefix: wp_
    Total Database Size: 5.25MB
    Database Data Size: 3.56MB
    Database Index Size: 1.69MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_options: Data: 2.47MB + Index: 0.06MB + Engine InnoDB
    wp_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts
    
    attachment: 11
    page: 7
    post: 2
    product: 9
    wp_global_styles: 1
    wp_navigation: 1
    wp_template: 2 Security
    
    Secure connection (HTTPS): ?
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ? Active Plugins (2)
    
    WooCommerce Stripe Gateway: by WooCommerce – 7.5.0
    WooCommerce: by Automattic – 8.0.3 Inactive Plugins (2)
    
    Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
    Hello Dolly: by Matt Mullenweg – 1.7.2 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #7 - /boutique/
    Cart: #8 - /panier/
    Checkout: #9 - /commander/
    My account: #10 - /mon-compte/
    Terms and conditions: ? Page not set Theme
    
    Name: Twenty Twenty-Three
    Version: 1.2
    Author URL: https://www.ads-software.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates
    
    Overrides: – Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
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    customer-effort-score-tracks
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    Daily Cron: ? Next scheduled: 2023-09-09 12:10:07 +02:00
    Options: ?
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    Oldest: 2023-09-07 14:11:08 +0200
    Newest: 2023-09-08 14:29:41 +0200
    
    Pending: 1
    Oldest: 2023-09-09 14:29:41 +0200
    Newest: 2023-09-09 14:29:41 +0200 Status report information
    
    Generated at: 2023-09-09 08:14:51 +02:00
    `
    Thread Starter gwenad54

    (@gwenad54)

    New info, if i choose, new payment experience, it works as intended.
    But if i keep the “old way” it’s display the stripe error first and then no woo core error at all.

    Saif

    (@babylon1999)

    Thank you for sharing the report!

    New info, if i choose, new payment experience, it works as intended.
    But if i keep the “old way” it’s display the stripe error first and then no woo core error at all.

    I can imagine your frustration at this point. For some reason, I can’t replicate the issue with and without New Checkout Experience. Could you please try issuing an SSL certificate and try again? Although it’s not required in test mode, it might be causing this behaviour.

    I personally use LetsEncrypt for most of my projects, It’s free and you can find many tutorials online on how to configure with pretty much any setup.

    Let us know how it goes!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Stripe fields validation before woocommerce fields’ is closed to new replies.