Stripe Gateway Troubleshooting

  • Resolved redseo

    (@redseo)


    7 months, 2 weeks ago

    Hello, I have installed and configured my website front-end using your plugin. I am providing training videos for deaf people in Australia! When I try to connect my Stripe account (which I have set up) to my WordPress backend, I simply see a blank screen, bro! And I do not have a registration yet! Can you help? Best regards, Samuel

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @redseo,

    First of all, please make sure you have the latest version of the main Paid Member Subscriptions plugin active on your site, that being version 2.11.8.

    Now regarding the issue, you can first try to log out of your Stripe account, log back in, and then attempt the connection. If that doesn’t help then clear the cache and cookies from your browser. Then go to Paid Member Subscriptions -> Settings -> Payments and try again to Connect with Stripe.

    If it still does not work, please use?another browser?(that you don’t really use) to make the connection, while again making sure that you also clear the cache and cookies from this browser.

    Best regards,

    Thread Starter redseo

    (@redseo)

    Thank you. I will try your suggestions tomorrow and reply with my results.

Viewing 2 replies - 1 through 2 (of 2 total)
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