Stripe hidden although active

  • Hi Hannah, I can’t work this out. I have Stripe activated but it is hidden by inline CSS on the checkout page. It works on storefront, pinnacle and polestar. Which would suggest there’s a problem in my CSS but this is definitely not the case. There are also no recent fatal error logs in Woo logs. I have deactivatede and updated plugins to check also. Appreciate your help!

    Here is the status report (please note this problem existed before updating woocommerce):

    
### WordPress Environment ###

WordPress address (URL): https://www.naturenhance.com
Site address (URL): https://www.naturenhance.com
WC Version: 3.9.0
REST API Version: ? 1.0.6
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.26
PHP Post Max Size: 40 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.46-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.9.0
WC Database Prefix: wpip_
Total Database Size: 90.55MB
Database Data Size: 83.99MB
Database Index Size: 6.56MB
wpip_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpip_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpip_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
wpip_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_comments: Data: 0.28MB + Index: 0.16MB + Engine InnoDB
wpip_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_mailchimp_jobs: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpip_options: Data: 2.28MB + Index: 0.08MB + Engine InnoDB
wpip_postmeta: Data: 15.47MB + Index: 0.25MB + Engine InnoDB
wpip_posts: Data: 27.34MB + Index: 0.20MB + Engine InnoDB
wpip_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_sbi_instagram_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpip_simple_history: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
wpip_simple_history_contexts: Data: 30.52MB + Index: 4.03MB + Engine InnoDB
wpip_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpip_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpip_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpip_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpip_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wpip_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wpip_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpip_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpip_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpip_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpip_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpip_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpip_wfstatus: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpip_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpip_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 177
nav_menu_item: 19
page: 19
post: 5
product: 7
revision: 319
scheduled-action: 255
shop_order: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

Livemesh SiteOrigin Widgets: by Livemesh – 2.5.7
AffiliateWP: by Sandhills Development
LLC – 2.4.2

Category Posts Widget: by TipTopPress – 4.9.2
Classic Editor: by WordPress Contributors – 1.5
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.2

Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.3
Smash Balloon Instagram Feed: by Smash Balloon – 2.1.5
Jetpack by WordPress.com: by Automattic – 8.1
Mailchimp for WooCommerce: by Mailchimp – 2.3.1 – Not tested with the active version of WooCommerce
Menu Image: by Rui Guerreiro – 2.9.5
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.8

Simple History: by P?r Thernstr?m – 2.33.2
Page Builder by SiteOrigin: by SiteOrigin – 2.10.13
SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.21

Velvet Blues Update URLs: by VelvetBlues.com – 3.2.9
Kadence Toolkit: by Kadence WP – 4.9.5
Simple Hooks for WooCommerce: by Femi – 1.0.2 – Not tested with the active version of WooCommerce
WooCommerce eWAY Payment Gateway: by WooCommerce – 3.1.23 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.22.3
WooCommerce: by Automattic – 3.9.0
Wordfence Security: by Wordfence – 7.4.5
WordPress Importer: by wordpressdotorg – 0.6.4
WP File Manager: by mndpsingh287 – 5.6
Smush: by WPMU DEV – 3.4.2

### Inactive Plugins (4) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.3.2 – Not tested with the active version of WooCommerce
WC Sales Notification Pro: by codecarnival – 1.0.0 – Not tested with the active version of WooCommerce
Wordfence Login Security: by Wordfence – 1.0.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #670 - /shop/
Cart: #671 - /cart/
Checkout: #672 - /checkout/
My account: #673 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Ascend
Version: 1.4.4
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: ascend/woocommerce/archive-product.php
ascend/woocommerce/checkout/thankyou.php
ascend/woocommerce/content-product.php
ascend/woocommerce/content-product_cat.php
ascend/woocommerce/content-single-product.php
ascend/woocommerce/loop/loop-start.php
ascend/woocommerce/loop/rating.php
ascend/woocommerce/loop/sale-flash.php
ascend/woocommerce/product-searchform.php
ascend/woocommerce/single-product/product-image.php
ascend/woocommerce/single-product/product-thumbnails.php
ascend/woocommerce/single-product/related.php
ascend/woocommerce/single-product/sale-flash.php
ascend/woocommerce/single-product/up-sells.php

### Action Scheduler ###

Complete: 34
Oldest: 2020-01-07 06:03:14 +0000
Newest: 2020-01-23 04:49:05 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 105
Oldest: 2020-01-07 06:56:37 +0000
Newest: 2020-01-22 05:49:46 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 116
Oldest: 2019-12-19 02:03:18 +0000
Newest: 2020-01-16 04:31:11 +0000

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • hannah

    (@hannahritner)

    Hey,
    Sorry for the delay! I will have the developer look into this and get back to you as soon as he is available. Thanks for your patience!

    Hannah

    Hey,
    In your theme options > custom css you seem to be adding this:

    ul.lsow-flex-direction-nav li, #content .woocommerce ul li {
       content:url('') !important;
}

    You need to remove that. Should be set after.

    Ben

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Stripe hidden although active’ is closed to new replies.