Stripe input fields fail to load on live site

  • Resolved nhoffman

    (@nhoffman)


    4 years, 5 months ago

    Hello, I had a previous issue that got marked resolved as I didn’t provide my system status in time:
    https://www.ads-software.com/support/topic/card-number-is-incomplete-validation-fails-always-on-checkout-page/

    This is still a debilitating issue for us. Works great on staging:
    https://staging-onemission.kinsta.cloud/checkout/
    but not on the live site which has exact same code and almost identical db:
    https://onemission.fund/checkout/

    On Edge it does not work at all, input boxes can’t be clicked on. Works as expected on firefox and chrome in Linux, but on Chrome and Firefox on Windows it first fails to highlight the credit card icon, you can’t tab between fields, and first submit always fails because it thinks nothing was entered. Second data entry and submit works however.

    I have a couple screenshots to highlight this but can’t attach images here. Basically if you look on Edge in the developer tools, for each input field iframe the head and body tags are empty. On staging the iframe is loaded correctly with the fields. There are no other relevant console messages or discrepenacies between the two sites (except live is on ssl and does not have test mode enabled for stripe).

    My woocommerce system status is in the link to the old issue, it shouldn’t have changed, let me know if you need another print out or more information. Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    It really sounds like something is conflicting with Stripe here. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe, and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Let us know how this goes!

    Ross

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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