Stripe Integration broken

  • Resolved teaneedz

    (@teaneedz)


    12 months ago

    After coming up on two weeks of troubleshooting, it seems like The Event Calendar – Event Tickets Plus plugin is just plain broken. From suggestions to downgrade production PHP to version 8, recreating an event and creating a staging environment, The Event Tickets team hasn’t resolved this. There have always been issues with this plugin so I’d recommend not using it. I’ll update this post if it eventually gets resolved, but right now it hasn’t been a good experience.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Darian

    (@d0153)

    Hi @teaneedz

    I’m sorry to hear that you’ve been experiencing issues with The Event Calendar – Event Tickets Plus plugin.

    May I know the ticket # that you’ve submitted in our Help Desk? We want to check it further on our end.

    Looking forward to your reply.

    Thread Starter teaneedz

    (@teaneedz)

    Thank you @d0153. Ticket #534260

    Plugin Support Darian

    (@d0153)

    Hi @teaneedz

    Upon review of the ticket, it appears that it has already been escalated to our Tier 2 support team and we are now awaiting your response.

    If you have further questions or concerns, please open a Support Ticket on our Help Desk since we cannot provide support in this forum for premium users.

    Thread Starter teaneedz

    (@teaneedz)

    Although Tier 2 provided some caching change suggestions which we did, the problem persists in production. The problem is not fixed.

    Plugin Support Darian

    (@d0153)

    Hi @teaneedz,

    I’m sorry to hear that you’re still experiencing difficulties. Since you have an active license with us, please address all your concerns to our Help Desk. This is for us to follow WordPress Forum Guidelines regarding premium users.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, please open a Support Ticket on our Help Desk.

Viewing 6 replies - 1 through 6 (of 6 total)
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