• Resolved Abdullah Ramzan

    (@abdullahramzan)


    Facing Unable to process payment, please try again.

    Here is the log:

    2020-08-24T10:39:27+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_H6ijEQ57zdnCCd/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
    
    2020-08-24T10:39:34+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_H6ijEQ57zdnCCd/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
    
    2020-08-24T10:40:03+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    customers/cus_H6ijEQ57zdnCCd request: Array
    (
        [email] => *********
        [description] => Name: test test, Username: test
        [metadata] => Array
            (
            )
    
    )
    
    ====End Log====
    
    2020-08-24T10:40:03+00:00 DEBUG 
    ====Stripe Version: 4.3.2====
    ====Start Log====
    Error: stdClass Object
    (
        [error] => stdClass Object
            (
                [code] => resource_missing
                [doc_url] => https://stripe.com/docs/error-codes/resource-missing
                [message] => No such customer: 'cus_H6ijEQ57zdnCCd'; a similar object exists in test mode, but a live mode key was used to make this request.
                [param] => id
                [type] => invalid_request_error
            )
    
    )
    
    ====End Log====

    Quick help would be appreciated.

Viewing 1 replies (of 1 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    You created a Stripe customer record for your admin account when you were testing in test mode, and then used that same customer record in live mode where it doesn’t exist. Delete the customer in your Stripe account and you should not see this again for your WooCommerce account.

Viewing 1 replies (of 1 total)
  • The topic ‘Stripe not working’ is closed to new replies.