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Hi @eusebius24

Thanks for reaching out. Let me help you with this one.

Could you try to manually update our plugins (even if it’s already updated) through FTP, and see if that makes a difference?

If it doesn’t help, there may be a possibility of a conflict between your plugins and themes. To prevent any issues from arising, it would be great if we could conduct a conflict test on a Staging Server to get to the root of the problem.

Let me know how it goes.

Thank you Darian, I am attempting to update both the Events Calendar and Event Tickets plugins via FTP now. I will keep you posted!

The manual update via FTP did not work unfortunately. I will try the conflict test – I already have a staging site set up.

Once I waited a couple of hours and refreshed everything, the ticket purchase form worked perfectly! I’m not sure why the time delay made a difference, but the manual update of the plugins seems to have done the trick.

Thank you!!
Erika

Hi @eusebius24

Thanks for your confirmation and I’m glad that it is now working.

If you have a minute, a great review from you would be amazing!

https://www.ads-software.com/support/plugin/event-tickets/reviews/