• Resolved webbuddysg

    (@webbuddysg)


    Hi,

    We are using your latest version plugin with WordPress 6.6.2 and Woocommerce 9.4.1 but when we click on the ‘checkout ‘Place Order’ button on the checkout page, it keeps scrolling back to the top of the page…

    May I know what are the possible reasons that causes this?

    The credit card settings is as shown here – https://tinyurl.com/2b8bj9qo

    You can find the website URL below.

    Appreciate your help here!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @webbuddysg

    I reviewed your checkout page and the issue is you have Javascript errors that are interfering with the Stripe plugin.

    Uncaught TypeError: e.indexOf is not a function
    at ce.fn.load (jquery.min.js:2:82864)
    at HTMLDocument.<anonymous> (scripts-dist.js?ver=2.5.5:1:505971)
    at e (jquery.min.js:2:27028)

    The Javascript errors seem to be related to your shoekeeper theme.

    Kind Regards

    Thread Starter webbuddysg

    (@webbuddysg)

    Thank you for the check, we will look into that.

    Just another question, we have two ecommerce websites but wondering if it is possible to link to the same Stripe account using your plugin in these two websites? Will there be any issue?

    Plugin Author Payment Plugins

    (@mrclayton)

    wondering if it is possible to link to the same Stripe account using your plugin in these two websites??

    Yes it is possible and we find that quite a few merchants have a similar setup where they use the same Stripe account for multiple websites.

    Will there be any issue?

    No, there won’t be any issues because we have designed the plugin to use the same account across multiple sites. However, there is a better setup in my opinion. If you go to the stripe.com dashboard, in the upper left hand corner you can create a new account that’s associated with your user.

    That will ensure that all payments, customer objects and payment methods are specific to that account. I find that makes managing multiple sites much easier because all revenue reports etc are specific to that account. You can of course still go with your proposed solution of a single account across multiple websites as well.

    Kind Regards

    Thread Starter webbuddysg

    (@webbuddysg)

    Thank you so much! These are very helpful information!

Viewing 4 replies - 1 through 4 (of 4 total)
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