Stripe Payments all “On Hold” for Subscriptions

  • Resolved bamcnair

    (@bamcnair)


    8 years, 2 months ago

    I have a subscription based service and take card payments using stripe. My users who are due to automatically renew have been coming up as “on Hold” rather than normal. I dont know what is going on to make that happen. I was using 3.0.2 but I just upgraded to 3.0.5 with hope that this would fix the issue. I am also using woocommerce subscriptions. This is a MAJOR issue for me, so I would appreciate insight as soon as you can give me any. Discovered this issue 09-30-16. I just moved to a better web host as well. So it may be the issue that many people here are seeing, or the move to the new host, or a combination of both. I have tried the “low hanging fruit” solutions, but I think its something bigger.

    Again, my paypal payments are goign through but my stripe payments are not. Something is going on, and Im not 100% what it is, but if I can get some assistance. Let me know what details are needed to be of the best assistance

Viewing 1 replies (of 1 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey @bamcnair,

    If you’re using WooCommerce Subscriptions, you’re entitled to our premium support. You can create a ticket via woocommerce.com – that tends to have faster response times than the forums.

    There are a lot of things that could be going wrong here, so please do create a ticket with credentials to your site so that we can help you troubleshoot.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Stripe Payments all “On Hold” for Subscriptions’ is closed to new replies.