• Resolved radioinsight

    (@radioinsight)


    For the past few days, I’m having multiple people attempting to subscribe getting errors where their payment is taken in Stripe, but their accounts are not being updated. This is leading them to process payments multiple times which is causing me to lose money as I need to cover for Stripe’s fees. I’ve also seen an upswing in subscriptions not renewing, which also appears to be due to the renewals not processing.

    I have not made any changes to my site since this started. Where do I even go to look to find what is causing this or fix?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi @radioinsight , thank you for reaching out to Paid Memberships Pro. I’m sorry to hear about the payment issues you are experiencing.

    You mentioned that they have been getting errors when trying to make payment – please send through any screenshots of these errors that you might be getting so that we can take a further look?

    Please also send me your Site Health information so that I can investigate further.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard.

    You can paste this information (CTRL+V or CMD ?+V) into a reply here and we can take a look from there.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Because there have not been any recent updates to this topic, we will be changing the status to resolved.

    If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://www.ads-software.com/support/plugin/paid-memberships-pro/reviews/

    Thread Starter radioinsight

    (@radioinsight)

    Jarryd,

    Was unable to reply while on a business trip. I do not have screenshots as these customers have been unwilling to give them.

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    "billing_amount": 5,
    "cycle_number": "1",
    "cycle_period": "Month",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": ""
    },
    "4": {
    "id": "4",
    "name": "Free Community Membership",
    "description": "Free User Registration For RadioInsight Community",
    "confirmation": "",
    "initial_payment": 0,
    "billing_amount": 0,
    "cycle_number": "0",
    "cycle_period": "",
    "billing_limit": "0",
    "trial_amount": 0,
    "trial_limit": "0",
    "allow_signups": "1",
    "expiration_number": "0",
    "expiration_period": ""
    }
    }
    pmpro-custom-templates: No template overrides
    pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
    pmpro-htaccess-cache-usage: Off
    pmpro-pages:
    account: https://radioinsight.com/membership-account/
    billing: https://radioinsight.com/membership-account/membership-billing/
    cancel: https://radioinsight.com/membership-account/membership-cancel/
    checkout: https://radioinsight.com/membership-account/membership-checkout/
    confirmation: https://radioinsight.com/membership-account/membership-confirmation/
    invoice: https://radioinsight.com/membership-account/membership-invoice/
    levels: https://radioinsight.com/membership-account/membership-levels/
    login: https://radioinsight.com/login/
    member_profile_edit: https://radioinsight.com/membership-account/your-profile/
    pmpro-library-conflicts:
    stripe: v7.5.0 (2023-10-20 15:39:51) - /home/183737.cloudwaysapps.com/qudhkyjpnn/public_html/wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php
    pmpro-outdated-templates: No outdated templates detected.
    pmpro-current-site-url: https://radioinsight.com
    pmpro-recorded-site-url: https://radioinsight.com
    pmpro-pause-mode: Disabled
    Thread Starter radioinsight

    (@radioinsight)

    Another customer had the error. He stated the error message seen was “”Error creating subscription for customer. Cannot get price. Class “Stripe\Price” not found””

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback. This error is typically caused by a Stripe library conflict, and based on your Site Health, the following plugin is also loading their version of the Stripe library.

    /wp-content/plugins/jetpackcrm-ext-invoicing-pro/vendor/stripe/stripe-php/lib/Stripe.php

    Please temporarily deactivate this plugin and let me know if the issue persists, and if you can turn off any ‘Stripe’ options or settings in this plugin.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Because there have not been any recent updates to this topic, we will be changing the status to resolved. Please start a new ticket if you have any follow up questions regarding this.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Stripe Payments Not Syncing’ is closed to new replies.