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Resolved xazos79
(@xazos79)

2 years, 1 month ago
Hey all, i’m having an issue with getting the payment processing working correctly on a wordpress site.

There seems to be a javascript error triggering that prevents the call from going through when the ‘Place Order’ button is pressed. Same error when the T&Cs checkbox is pressed too. The ‘myDropDown’ var is null.

I can’t locate the origin of this Javascript, but here is a snippet with the error in question:
```
//for mobile menu
/* When the user clicks on the menu icon, 
toggle between hiding and showing the dropdown content */
function showNav() {
  document.getElementById("mobileNav").classList.toggle("showmenu");
}

// Close the dropdown if the user clicks outside of it
window.onclick = function(e) {
  if (!e.target.matches('.dropNav')) {
  var myDropdown = document.getElementById("mobileNav");
    if (<strong>myDropdown</strong>.classList.contains('show')) {
      myDropdown.classList.remove('show');
    }
  }
}
```
The var, myDropDown, comes back as null on the getElementById call. The error in the JS console:
JS Console Error

It seems to be the theme or WP code for the mobile menu, but i’m unsure where to locate/fix/disable this portion of code. Any help would be appreciated!

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

(@ihereira)

Hello,

I could reproduce the issue from my end ?? To better understand this context, can you share a copy of your site’s System Status, please? You can find it under WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Please share a copy of any fatal error log found under WooCommerce > System Status > Logs as well (if any error is found).

Thanks.

Thread Starter

xazos79

(@xazos79)

2 years, 1 month ago

Thanks Igor,

Status report:


### WordPress Environment ###

WordPress address (URL): https://adelaidecommodorespares.com.au
Site address (URL): https://adelaidecommodorespares.com.au
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 513 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 7.4.28
PHP Post Max Size: 513 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.26
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: wp_
Total Database Size: 72.35MB
Database Data Size: 56.60MB
Database Index Size: 15.75MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry_meta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_views: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_itsec_bans: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_itsec_dashboard_events: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 1.02MB + Index: 0.14MB + Engine InnoDB
wp_itsec_logs: Data: 44.08MB + Index: 13.20MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.13MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 0.28MB + Index: 0.13MB + Engine InnoDB
wp_posts: Data: 4.48MB + Index: 0.13MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wow_mwp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 97
custom_css: 2
customize_changeset: 20
forminator_forms: 1
itsec-dash-card: 12
itsec-dashboard: 2
nav_menu_item: 22
page: 42
post: 22
product: 5
revision: 296
wp_block: 13
wp_global_styles: 3
wpcode: 2
wpforms: 2
wppopups: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

All-in-One WP Migration: by ServMask – 7.66
iThemes Security: by iThemes – 8.1.3
Classic Editor: by WordPress Contributors – 1.6.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Forminator: by WPMU DEV – 1.18.2
Site Kit by Google: by Google – 1.84.0
WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.3
Jetpack: by Automattic – 11.4
List category posts: by Fernando Briano – 0.87
Permalink Manager Lite: by Maciej Bis – 2.2.20
Shortcodes Ultimate: by Vladimir Anokhin – 5.12.2
Templates Patterns Collection: by ThemeIsle – 1.1.26
Quick View for WooCommerce: by ShapedPlugin – 2.0.7
WooCommerce Stripe Gateway: by WooCommerce – 6.8.0
WP Menu Cart: by WP Overnight – 2.12.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.9.4 (update to version 7.0.0 is available)

### Inactive Plugins (9) ###

Akismet Anti-Spam: by Automattic – 5.0.1
ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.21
Bluehost: by Bluehost – 2.11.1
CTX Feed: by WebAppick – 4.5.3
Facebook for WooCommerce: by Facebook – 2.6.24
Hello Dolly: by Matt Mullenweg – 1.7.2
WP fail2ban: by Charles Lecklider – 4.4.0.8
WPForms Lite: by WPForms – 1.7.7.2
Yoast SEO: by Team Yoast – 19.7.1

### Must Use Plugins (1) ###

SSO: by Garth Mortensen
Mike Hansen – 0.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #544 - /online-store/
Cart: #545 - /cart/
Checkout: #546 - /checkout/
My account: #547 - /my-account/
Terms and conditions: #814 - /terms-conditions/

### Theme ###

Name: Neve
Version: 3.4.2 (update to version 3.4.3 is available)
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-25 05:14:44 +09:30
Options: ?
Notes: 60
Onboarding: completed

### Action Scheduler ###

Complete: 165
Oldest: 2022-09-24 08:49:44 +0000
Newest: 2022-10-24 12:33:19 +0000

Pending: 5
Oldest: 2022-10-25 00:49:20 +0000
Newest: 2022-10-30 02:21:06 +0000

### Status report information ###

Generated at: 2022-10-24 22:09:07 +09:30

There are no errors in the Stripe logs.

Appreciate your help!

Igor H

(@ihereira)

2 years, 1 month ago

Hello,

Thanks for sending the system report.

WC Version: 6.9.4
WC Database Version: 6.9.4
WooCommerce Stripe Gateway: by WooCommerce – 6.8.0

As a first step, can you please update your plugins under WooCommerce > plugins?

Also be sure to update the database under WooCommerce > status > tools > update database.

More information is below if you would like to learn more:
https://woocommerce.com/document/how-to-update-woocommerce

After updating is the issue still present? Let us know.

Thread Starter

xazos79

(@xazos79)

2 years, 1 month ago

Hi Igor, i performed the updates as instructed, however, i’m still getting the exact same error ??

anastas10s

(@anastas10s)

2 years, 1 month ago

Hi there @xazos79 ??

Hi Igor, i performed the updates as instructed, however, i’m still getting the exact same error ??

Indeed, I could reproduce it just now. I understand how frustrating this can be.

Let’s continue with these steps.

1. Temporarily deactivate all plugins except:
* WooCommerce Stripe Gateway
* WooCommerce Shipping & Tax
* WooCommerce

2. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
3. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

Please let us know how that goes.