Stripe Sofort not working

  • Resolved lorenzobenassi89

    (@lorenzobenassi89)


    3 years, 6 months ago

    Hi,
    I’d like to use Stripe Sofort as payment method but, as I try to finalize the payment I receive an error message stating that the payment can be carried out.

    Thanks for the help,
    cheers,
    Lorenzo

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support darcie

    (@darciemg)

    Hi @lorenzobenassi89!

    I understand that you are seeing an error message when customers attempt to pay with Sofort. As a first step, please be sure that Sofort is active as a payment option in your Stripe dashboard on this page: https://dashboard.stripe.com/settings/payments

    Next, ensure you have added the webhooks to your Stripe account as per the guide here: https://docs.woocommerce.com/document/stripe/#webhooks
    I would suggest double-checking that all required events were added to your endpoint.

    If that is still failing, can you see what error code is being generated in Stripe for the payment intent? Please share a bit more of the error with us to be able to investigate.

    Thanks!

    Plugin Support Sol J. a11n

    (@solstudioim)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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