Stripe webhook secret not vaildating

  • Resolved johannamicklegmail.com

    (@johannamicklegmailcom)


    2 years, 4 months ago

    I have set up the free version of Event Tickets and configured Stripe, which is working for ticket sales but the webhook secret will not save. I paste it in the box and it tries to validate, then never validates.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)

  • Message sent. Thanks, Abz.

    Plugin Support Abz

    (@abzlevelup)

    Hi @spacedragon, thank you. Please do also mention me and provide the dotorg URL ticket, this is for me to track down the threads more efficiently from dotorg.

    No worries. I’m looking forward to helping you with this one.

    Best,
    Abz

    Haven’t heard from you, but this issue is related to Stripe permissions. The user accounts used to create Webhooks don’t have Platform Controls because the Stripe account was created through a 3rd-party platform. Quote Stripe:

    The main thing is that you have to gain Platform controls to the said Stripe account to be able to proceed.

    • This reply was modified 2 years, 2 months ago by Jamie S.
    • This reply was modified 2 years, 2 months ago by Jamie S.
    Plugin Support Abz

    (@abzlevelup)

    Hi @spacedragon, sorry to hear about this. I was searching for the email you sent. For some reason, I couldn’t find it.

    Good to know that you figured it out. Were you able to fix the issue with the updated Stripe Permissions?

    Looking forward to hearing from you.

    Best,
    Abz

    Hi Abz –?
    I can finally confirm that it was a Stripe issue, by design. My contact wasn’t aware their Stripe account originated through another vendor. Here’s what Support said:

    It seems that your integration with The Events Calendar is not being allowed as it requires you to have platform controls over the Stripe account. As it seems that this particular plugin is integrating to the Stripe account as a platform.

    Kindly note, users usually won’t be able to connect multiple platforms to the same account due to the single Platform connection policy. Instead, users that plan to use Stripe with multiple platforms can create individual accounts under the same Stripe user login to connect to different platforms.

    • This reply was modified 2 years, 2 months ago by Jamie S.
    Plugin Support Abz

    (@abzlevelup)

    Hi @spacedragon, thanks for getting back to us and for confirming this. I would also share with the team.

    We appreciate your patience and for sharing the findings.

    Hope you have a wonderful weekend.

    Best,
    Abz

    @johannamicklegmailcom @spacedragon

    Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??

    Best,
    Rob

Viewing 7 replies - 16 through 22 (of 22 total)
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