structured data don’t exported correctly

Hello @mariobernasconi

Thanks for your message!

I’d be glad to help. The first thing you would like to check here is how the Catalog is setup: Products > Categories.

You should map a WooCommerce category to a Facebook category (using the Google Product Category Taxonomy). Google Product Category (GPC) codes are required for the proper calculation of tax. GPC information can be set at both the global and individual product levels.

To assign a default GPC to all products in your catalog, navigate to Marketing > Facebook > Product Sync tab and select the appropriate primary and secondary GPC in the section titled Default Google Product Category. A minimum of two category levels are required.

This allows you to provide category specific fields to Facebook, e.g. material, size, color, style.

I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Once we have that information, we’ll be in a better place to help.

Hi @nathvi

I have already set up the GPCs and mapped a category to try what you recommended (the mapped category is the one I would like to advertise “body shop” through a carousel advertisement)
But going to check the final products in the catalog, their cotegory remains the GPC “Vehicles and parts> Components and accessories for cars”.
I don’t know how to move anymore, please give me an answer that can solve the problem.

Below is the system status of my site:

### WordPress Environment ###

WordPress address (URL): https://www.scricambiusati.com
Site address (URL): https://www.scricambiusati.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: ? 5.7.3 - è disponibile una versione più recente di WordPress (5.8.1)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.1
PHP Version: 7.4.24
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 8.0.25-15
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: ectsmww_
Dimensione totale database: 1878.26MB
Dimensione dati database: 1412.60MB
Dimensione indice database: 465.66MB
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ectsmww_tm_tasks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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ectsmww_users: Dati: 0.27MB + indice: 0.27MB + motore InnoDB
ectsmww_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
ectsmww_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
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ectsmww_wc_customer_lookup: Dati: 0.20MB + indice: 0.17MB + motore InnoDB
ectsmww_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
ectsmww_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
ectsmww_wc_order_product_lookup: Dati: 0.23MB + indice: 0.28MB + motore InnoDB
ectsmww_wc_order_stats: Dati: 0.20MB + indice: 0.23MB + motore InnoDB
ectsmww_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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ectsmww_yoast_indexable: Dati: 174.91MB + indice: 43.75MB + motore InnoDB
ectsmww_yoast_indexable_hierarchy: Dati: 11.52MB + indice: 12.34MB + motore InnoDB
ectsmww_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
ectsmww_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
ectsmww_yoast_seo_links: Dati: 4.52MB + indice: 3.03MB + motore InnoDB
ectsmww_yoast_seo_meta: Dati: 1.52MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 128881
e-landing-page: 1
elementor_cf_db: 9
elementor_library: 22
flamingo_contact: 2605
flamingo_inbound: 1002
jet-menu: 10
jet-smart-filters: 5
jet-woo-builder: 1
nav_menu_item: 64
oembed_cache: 49
page: 16
post: 6
product: 16112
revision: 302
shop_coupon: 2
shop_order: 2344
shop_order_refund: 138
was: 10
wp_block: 1
wpcf7_contact_form: 2
wpcf7r_action: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (45) ###

ManageWP - Worker: by GoDaddy – 4.9.10
Advanced Custom Fields PRO: by Delicious Brains – 5.9.8
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 2.1
Auto Image Attributes Pro: by Arun Basil Lal – 2.0
iThemes Security: by iThemes – 7.9.1
Contact Form 7 - Dynamic Text Extension: by Chris Mavricos
SevenSpark – 2.0.3

Honeypot for Contact Form 7: by Nocean – 2.1
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Doofinder for WooCommerce: by doofinder – 1.5.10
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Elementor Pro: by Elementor.com – 3.3.1
Elementor: by Elementor.com – 3.3.0
Facebook for WooCommerce: by Facebook – 2.6.5
Flamingo: by Takayuki Miyoshi – 2.2.1
Google Listings and Ads: by WooCommerce – 1.5.1
Hotjar: by Hotjar – 1.0.11
Insert Headers and Footers: by WPBeginner – 1.6.0
Intuitive Custom Post Order: by hijiri – 3.1.3
JetElements For Elementor: by Crocoblock – 2.5.8
JetMenu: by Crocoblock – 2.0.9
JetSmartFilters: by Crocoblock – 1.8.3
JetWooBuilder For Elementor: by Crocoblock – 1.9.1
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.15
Media Cleaner: by Jordy Meow – 6.1.9
Elementor Contact Form DB: by Sean Barton - Tortoise IT – 1.7
SC Ricambi Usati Sync: by Websonica - Daniele Maritan – 1.0.0
User Role Editor: by Vladimir Garagulya – 4.60
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.12
WooCommerce P.IVA e Codice Fiscale per Italia PRO: by dot4all – 2.0.30
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14
WooCommerce Email Customizer Plus: by Flycart – 1.2.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.0.1
Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.27
WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17 (aggiornamento alla versione 1.25.19 disponibile)
WooCommerce: by Automattic – 5.5.1 (aggiornamento alla versione 5.8.0 disponibile)
Ninja GDPR Compliance: by NinjaTeam – 2.2
Yoast SEO: by Team Yoast – 16.7
WP-Lister Pro per eBay: by WP Lab – 2.9.7
WP Activity Log: by WP White Security – 4.3.1
WP Super Cache: by Automattic – 1.7.4
WooCommerce Product Retunr RMA: by Webkul – 1.7.1
Redirection for Contact Form 7: by Query Solutions – 2.3.5
YITH WooCommerce Order Tracking: by YITH – 1.2.27

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
instock (instock)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /negozio/
Carrello: ? La pagina non contiene lo shortcode [woocommerce_cart] o il blocco woocommerce/cart.
Pagamento: #9 - /checkout/
Il mio account: #10 - /mio-account/
Termini e condizioni: #1109 - /termini-e-condizioni-di-vendita/

### Theme ###

Name: Navigator - SC Ricambi Usati version
Version: 4.7.1
Author URL: https://www.websonica.it
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Overrides: navigator/woocommerce/checkout/form-login.php
navigator/woocommerce/content-product.php
navigator/woocommerce/loop/add-to-cart.php
navigator/woocommerce/loop/loop-start.php
navigator/woocommerce/myaccount/dashboard.php
navigator/woocommerce/myaccount/navigation.php
navigator/woocommerce/single-product/add-to-cart/simple.php
navigator/woocommerce/single-product/stock.php
navigator/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Completato: 30.918
Oldest: 2021-09-17 09:31:07 +0200
Newest: 2021-10-18 09:08:35 +0200

Operazione non riuscita: 81.874
Oldest: 2021-09-03 00:04:06 +0200
Newest: 2021-10-18 08:26:06 +0200

In attesa: 3
Oldest: 2021-10-18 16:29:29 +0200
Newest: 2021-10-19 05:00:00 +0200

### Status report information ###

Generated at: 2021-10-18 09:12:13 +02:00

Hi @mariobernasconi

Can you share a screenshot of how the product appears on your catalog?

Also let us know what are you expecting to see there (exact field attributes)

For the same product, please browse to
WP admin >> Products and share screenshots of the Facebook meta data section to the rightside there.

Also send us a screenshot of the Facebook related details in the Product Data section of the same product.

Doing this for any one sample product where things are not appearing as they should, will be helpful.

Thank you.

PS: You may share screenshot using tools like https://snipboard.io or any such image sharing tool.

Hi @mariobernasconi,

Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

Cheers