Hi all,
Geekcheck’s point somehow makes sense to me. It is true that the past few versions have not solved the problems many users experience.
In my case first they were extremely helpful – and I praised them more than once for their outstanding support. Unfortunately, they could not solve the problem. Eventually they asked for my site’s access data for having a closer look at the matter, which first I did not want to submit for security reasons. After more unsuccessful attempts on their behalf I finally submitted access data as the site is a work in progress anyway.
Now I realise that was the biggest mistake ever because since then I have not heard from them in three weeks. I don’t expect immediate replies but after two weeks I politely asked if there were any news but to no avail. Another week passed which was followed by another email by me – but no response.
If there is an issue they have problems solving, they could have just mentioned it. I use the free version and would not have complained. But leaving you in the dark after having shown the upmost trust in them by handing over my access data is a shockingly bad policy.
Now, having been left deeply disappointed, I will change provider – and find another backup plugin.
PS: They often ask users to redirect an issue from their WP Forum to their support at servmask.com. Now, I wonder whether that is a very helpful attitude or simply a means of not having to reveal that problems cannot be solved.
Marian
