Stuck in Pending

Probably easier just to change plugins – pretty disappointing – I’ve liked and recommended your plugin for a long time…

I’m sorry but we have been issuing warnings for over a year that we may, at some point, no longer be able to support gateways other than PayPal. Whilst we cannot rule out renewed support in future versions of eShop, a current lack of time & resources (and donation support from the wider eShop community) is making it very difficult to devote the time needed to cover multiple payment gateways.

Why do you have multiple thank you urls?

I just got the notice on this reply.

That auth.net account has many sites associated with it – would be wasting money to have many auth.net accounts for each site, you can have just one auth.net account for multiple sites. And yes, I did figure that out since eShop doesn’t have a way to send the required url, I had to hardcode it. Regardless, the order never finishes processing to the customer or admin notice since it doesn’t return the response info back to eShop.
Biggest reason this is bad is because the customer gets charged the money, the site owner receives the money, but the product is not delivered until the customer has contacted by a contact form at the site to say they’ve paid and not received.
If auth.net is no longer going to be supported, it should NOT be in the plugin at all.
Sooner or later, someone is going to get sued or in a ton of trouble for a non-working site they have no control over because their cart doesn’t work.

I did figure that out since eShop doesn’t have a way to send the required url, I had to hardcode it.

That’s not actually an eShop issue. It’s a problem inherent in Authorize.net which never actually sends you back to the thank you page on your site. It merely displays it in a frame whilst still at Authorize.net.

If auth.net is no longer going to be supported, it should NOT be in the plugin at all.

Other users of Authorize.net are not encountering the same problem as you are. Do you honestly think we should just yank the authorize.net module out from under them – this rendering their shops non-functional without warning. I’m sorry but we’re not about to do that? We’ve tried to warn people as much as possible but we will not intentionally sabotage their sites.

If eShop is no longer suitable for your use, why not simply try another ecommerce plugin?

As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic’s status and/or post a follow-up.

I’m having the same issue. When an order is placed, eshop shows it as Processing, and does not take the order out of inventory. I’m at a loss as to what we should do.

@jonbius: As per the Forum Welcome, please post your own topic instead of posting in a 2-month-old, resolved, topic. Added to which, your problem – despite any similarity in symptoms – is likely to be completely different.

In the meantime, try reviewing https://quirm.net/wiki/eshop/troubleshooting/