Stuck on loading

Dear @jenspro89,

Thank you for the topic.

We checked and noticed that you have a Cache plugin activated on your website.

See the screenshot below:

Most presumably, Static?HTML?(PHP Cache) is enabled on your website causing this conflict.

So, please clear all the caches and exclude the cache on the URL, where the given quiz is located.
After clearing caches, please check the case with either the?Incognito mode?or?another browser/device.

Please check this and let us know about the outcome.

Thank you.

I tried to clean my DB and exclude it on the plugin, but it seems not to work?

Am i doing something wrong?

I even tried to disable the plugin that caches the site without I could make it work

Dear @jenspro89,

Thank you for your response.

Our development team checked your case and found that your page is still cached.

See the screenshot below:

<<I tried to clean my DB.

I am not sure I understand this correctly. Can you please clarify this part of your request?

You just need to mention in the cache plugin: not to cache the URL where the given quiz is located.

Please try this again, and if it doesn’t work, contact us via this form as we’ll need additional information. Our customer care specialists will always be happy to help you.

Looking forward to hearing from you.

Thank you.

Yes, i did put back on my cache plugin since it didnt work without it.

I have in the plugin made an exception so the plugin do not cache the url where my quiz is.

Dear @jenspro89,

Thank you for your response.

We noticed that you contacted us using the form we provided, and our support team has already responded there.
Could you please check your inbox for the answer?

In the meantime, if you have any more questions, please feel free to start a new topic.

Have a nice day!