Stuck on loading button on submit

  • Resolved intoybakz

    (@intoybakz)


    5 years, 7 months ago

    Plugin conflict, when this plugin is on, after submit button is clicked it will be stuck in animation loop but the email is still sent.

    On console it says this:

    Failed to load resource: the server responded with a status of 500 ()

    then the link of the console error:

    {“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method”,”data”:{“status”:404}}

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author westerndeal

    (@westerndeal)

    Hi @intoybakz,

    Can you check the log.txt file for the error what it is displaying ? You can open it via Google Sheet -> Integration Tab.

    Also are you using lite or pro version ?

    Thanks
    Abdullah

    Plugin Author westerndeal

    (@westerndeal)

    Hi @intoybakz,

    We didn’t hear back from you. Is your issue fixed?

    I am also experiencing this problem today – same error in the console. log.txt is blank (lite version)

    Plugin Author westerndeal

    (@westerndeal)

    @bentpaddler

    The error rest_no_route means that your REST API endpoints are being blocked somehow, either by a plugin, htaccess or some server settings.

    So can you just test with CF7 and CF7 GSheet Connector while other plugins being deactivated?

    If still error persists then check your htaccess file that could be preventing access to the REST endpoints.

    Lastly, you can ask your hosting provider to see your server settings that block REST API.

    Hi @westerndeal,

    I have the same issue. Just contacted the webhost and they confirmed that server is not blocking the REST API. Also, I’m sure that it’s not due to other plugins as I have the exact same site set up on a different server where it runs fine.

    Can you help how to check the htaccess file?

    Thanks

    Plugin Author westerndeal

    (@westerndeal)

    Hi @tomasjancarek,

    You have to look for RewriteCond rule related to JSON or query string in htaccess file. If possible send screenshot or paste it over here.

    Also if you are using any security plugin check out in that too if it’s blocking anything related to REST API.

    hi abdulla.

    love the plug in and it seemed to be working great during staging and up until we pointed the domain name over, now we get the spinning wheel as described above.

    the emails go through as they should but we don’t see the “Sender’s message was sent successfully” Message and of course the google sheet we set up does not populate any longer.

    as the other comments mentioned above, when i turn off the CF7 Sheet Connector plugin the form works normally, and gives the visitor the success message and sends an email to the proper place

    here is the url:

    https://8000north.com

    we are using the free version (lite)

    thank you for your help.

    • This reply was modified 5 years, 4 months ago by estudiotres.
    Plugin Author westerndeal

    (@westerndeal)

    @estudiotres
    Thanks for letting us know.
    @estudiotres resolved the issue here
    https://www.ads-software.com/support/topic/spinning-wheel-but-email-sent-no-success-message-or-google-sheet-population/

    Much appreciated.

    Thanks
    Abdullah

Viewing 8 replies - 1 through 8 (of 8 total)
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