• Resolved isvarza

    (@isvarza)


    Hello,

    I tested registering for one of the webinars and when I registered on the page, the button just kept circling (loading animation). The registration was processed and I can see it on https://dashboard.gotowebinar.com, but it was confusing as it never appeared “complete” on the website and I wasn’t redirected to the “Thank you” page.

    Thank you,

    Ioan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @isvarza,

    Can you please provide a link to your registration page and also a screenshot of the general options tab on the plugin settings page?

    Thanks,

    Thread Starter isvarza

    (@isvarza)

    Hello,

    Sure, here’s a link to the page where we display the upcoming webinars.

    And here’s a screenshot of the “General Options” tab.

    Thank you,

    Ioan

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @isvarza,

    Thanks for your response. It looks like there’s some kind of javascript error. There could actually be a couple of errors.

    Firstly, on page load, there’s another function not calling jQuery properly:

    _satellite[“_runScript1”](function(event, target, Promise) {

    $(document).ajaxSuccess((function(o,l,e){console.log(“—–AJAX RESPONSE READER SCRIPT—will disable in production–Metric-Partners–“),console.log(“————–EVENT———————-“),console.log(o),console.log(“—————-XHR——————–“),console.log(l),console.log(“—————-XHR ResponseText——————–“),console.log(l.responseText),console.log(“—————–SETTINGS——————-“),console.log(e)}));

    });

    It’s missing the jQuery(document).ready(function ($) { at the start to enable the $ in the script. So it’s possible your theme or a custom plugin is causing this error. You may want to try deactivating all other plugins and then trying the registration process again and see if that works. If it still doesn’t work, try using a basic theme like one of the Twenty Something themes.

    Also upon registration, which according to you seems to be actually working (which I am surprised about – in a good way – considering the error messages), there seems to be a CORS policy issue:

    Access to XMLHttpRequest at ‘https://blog.lumens.com/the-edit/’ from origin ‘https://www.lumens.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

    Did you maybe migrate this website from another website. Perhaps just go to the settings page and select another thank you page or something? I think the issue is the code is trying to redirect to: https://blog.lumens.com/the-edit/ I think, but this website is not the domain of this website which is lumens.com. So it is creating this CORS issue. So there’s something interesting going on with your domains. You may know more about this?

    Thanks,

    Thread Starter isvarza

    (@isvarza)

    Thanks for the answer. I’ll try your suggestions and see if I can get it to work.

    Cheers,

    Ioan

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Good to hear ??

Viewing 5 replies - 1 through 5 (of 5 total)
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