Stuck on sync

  • Resolved caleblin

    (@caleblin)


    4 years, 5 months ago

    Hello everyone,

    I’ve installed the version 2.4.5 of Mailchimp for Woocommerce plugin and Woocommerce 4.5.2.
    I’ve set all configuration to sync with woocommerce, but it is stuck on synchronization for days…
    My lastest log updates are followed below:

    2020-09-21T15:46:26+00:00 NOTICE mailchimp-woocommerce-sync.started :: Starting Sync :: Mon, Sep 21, 2020 3:46 PM
    2020-09-21T15:46:26`+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Process_Coupons queued :: page 1
    2020-09-21T18:43:50+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 8441
    2020-09-21T19:28:13+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 8468
    2020-09-21T19:47:41+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 6056
    2020-09-21T19:54:52+00:00 NOTICE product.delete_fail :: Unable to deleted product 8505
    2020-09-21T20:15:50+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Product starts in 5 seconds :: obj_id 8516

    Would you help me with this issue?
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @caleblin, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – Can you perform a fresh uninstall & reinstall with the latest version of the plugin? We’re currently on v2.4.6. Maybe that might fix the issue.
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
    – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    – If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Thread Starter caleblin

    (@caleblin)

    Hi,

    Apparently, the plugin is working normally now.
    I could sync my products, coupons, and orders.
    But I’m not sure how it was fixed.
    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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