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Resolved abeandco
(@abeandco)

3 years, 9 months ago

Hi – MY facebook for woocommerce plugin is stuck syncing products. I have uninstalled and reinstalled, and it shows unconnected, but when I go into the product sync, it is always stuck on syncing 23 products

Viewing 4 replies - 1 through 4 (of 4 total)

crazywickedawesome

(@crazywickedawesome)

3 years, 9 months ago

Hi!

Thanks for reaching out!

To clarify you see the plugin isn’t connected or is connected?

Can you please turn on debugging logging? It’s a checkbox in the plugin settings.

Once you’ve turned it on head to WP-admin > WooCommerce > Status > Logs and look for the facebook logs in the dropdown on the right, and copy and paste the log file’s contents here as a reply.

Additionally, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thread Starter

abeandco

(@abeandco)

3 years, 9 months ago

Hi – the plugin is connected – it just wont upload/sync products

02-16-2021 @ 13:47:35 – Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/323396469107115?fields=name
user-agent: Facebook-for-WooCommerce/2.2.0 (WooCommerce/4.9.2; WordPress/5.6.1)
headers: Array
(
[Authorization] => *****************************************************************************************************************************************************************************************************************************
[content-type] => application/json
[accept] => application/json
)
body:
duration: 0.13198s

02-16-2021 @ 13:47:35 – Response
Response
code: 200
message: OK
headers: Array
(
[etag] => “ea71591ddeae0db6befd295b53c18fa1c5d03d8e”
[expires] => Sat, 01 Jan 2000 00:00:00 GMT
[content-type] => application/json
[facebook-api-version] => v7.0
[x-fb-request-id] => A4u5JjETjT7Ld0TpteFtD_-
[strict-transport-security] => max-age=15552000; preload
[x-fb-trace-id] => HbwgG7P6hbo
[x-fb-rev] => 1003310778
[cache-control] => private, no-cache, no-store, must-revalidate
[pragma] => no-cache
[x-fb-rlafr] => 0
[x-business-use-case-usage] => {“323396469107115”:[{“type”:”ads_management”,”call_count”:1,”total_cputime”:1,”total_time”:1,”estimated_time_to_regain_access”:0}]}
[access-control-allow-origin] => *
[x-fb-debug] => 0jjP7tJCYef9TPz+8sGlHCmgd/IKRmrL8WNEP8ocVPTufJ9m6lsEDNLWYYfqQ+aAl34HgK/duZEVPk4VFPmRjA==
[date] => Tue, 16 Feb 2021 13:47:35 GMT
[alt-svc] => h3-29=”:443″; ma=3600,h3-27=”:443″; ma=3600
[content-length] => 52
)
body: {“name”:”Abe & Co – Catalog”,”id”:”323396469107115″}

02-16-2021 @ 13:47:35 – Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/640584423505387?fields=name%2Clink
user-agent: Facebook-for-WooCommerce/2.2.0 (WooCommerce/4.9.2; WordPress/5.6.1)
headers: Array
(
[Authorization] => *****************************************************************************************************************************************************************************************************************************
[content-type] => application/json
[accept] => application/json
)
body:
duration: 0.05316s

02-16-2021 @ 13:47:35 – Response
Response
code: 200
message: OK
headers: Array
(
[etag] => “ec66a9c05581472922343c02686531c07b40a201”
[expires] => Sat, 01 Jan 2000 00:00:00 GMT
[content-type] => application/json
[facebook-api-version] => v7.0
[x-fb-request-id] => ALIJVEA_x6HJ7jGhy060KwM
[strict-transport-security] => max-age=15552000; preload
[x-fb-trace-id] => GLKso9zjcU4
[x-fb-rev] => 1003310778
[cache-control] => private, no-cache, no-store, must-revalidate
[pragma] => no-cache
[x-app-usage] => {“call_count”:14,”total_cputime”:0,”total_time”:1}
[x-fb-rlafr] => 0
[access-control-allow-origin] => *
[x-fb-debug] => ZeWyrvlBDJwyxmc8JZxFK25jRK42kFSLSvHTe0NEzd5KWZ0i9N8TvO9Rm6vv8IaZ2jVFMZ3C3hRmccx/f/KQpg==
[date] => Tue, 16 Feb 2021 13:47:35 GMT
[alt-svc] => h3-29=”:443″; ma=3600,h3-27=”:443″; ma=3600
[content-length] => 95
)
body: {“name”:”Abe & Co”,”link”:”https:\/\/www.facebook.com\/100515255107216″,”id”:”640584423505387″}

02-16-2021 @ 13:47:41 – Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/323396469107115?fields=name
user-agent: Facebook-for-WooCommerce/2.2.0 (WooCommerce/4.9.2; WordPress/5.6.1)
headers: Array
(
[Authorization] => *****************************************************************************************************************************************************************************************************************************
[content-type] => application/json
[accept] => application/json
)
body:
duration: 0.07273s

02-16-2021 @ 13:47:41 – Response
Response
code: 200
message: OK
headers: Array
(
[etag] => “ea71591ddeae0db6befd295b53c18fa1c5d03d8e”
[expires] => Sat, 01 Jan 2000 00:00:00 GMT
[content-type] => application/json
[facebook-api-version] => v7.0
[x-fb-request-id] => AE9_pQ_RFagf0G9rwvgL9jn
[strict-transport-security] => max-age=15552000; preload
[x-fb-trace-id] => HMsVs57yTrg
[x-fb-rev] => 1003310778
[cache-control] => private, no-cache, no-store, must-revalidate
[pragma] => no-cache
[x-fb-rlafr] => 0
[x-business-use-case-usage] => {“323396469107115”:[{“type”:”ads_management”,”call_count”:1,”total_cputime”:1,”total_time”:1,”estimated_time_to_regain_access”:0}]}
[access-control-allow-origin] => *
[x-fb-debug] => /7+6ZUOpA3+Kdxr4Ec9YlGMsNoG+OXKrMU6jySrWzT6qfHxjGWPW/YftQ/sZrYhkR0+LDdIfiKjn1iA/M+SL5Q==
[date] => Tue, 16 Feb 2021 13:47:41 GMT
[alt-svc] => h3-29=”:443″; ma=3600,h3-27=”:443″; ma=3600
[content-length] => 52
)
body: {“name”:”Abe & Co – Catalog”,”id”:”323396469107115″}

02-16-2021 @ 13:47:42 – Request
Request
method: GET
uri: https://graph.facebook.com/v7.0/640584423505387?fields=name%2Clink
user-agent: Facebook-for-WooCommerce/2.2.0 (WooCommerce/4.9.2; WordPress/5.6.1)
headers: Array
(
[Authorization] => *****************************************************************************************************************************************************************************************************************************
[content-type] => application/json
[accept] => application/json
)
body:
duration: 0.1611s

02-16-2021 @ 13:47:42 – Response
Response
code: 200
message: OK
headers: Array
(
[etag] => “ec66a9c05581472922343c02686531c07b40a201”
[expires] => Sat, 01 Jan 2000 00:00:00 GMT
[content-type] => application/json
[facebook-api-version] => v7.0
[x-fb-request-id] => A2jASqfr3oOW04t8s6XZ25S
[strict-transport-security] => max-age=15552000; preload
[x-fb-trace-id] => EjLi86C4cOe
[x-fb-rev] => 1003310778
[cache-control] => private, no-cache, no-store, must-revalidate
[pragma] => no-cache
[x-app-usage] => {“call_count”:14,”total_cputime”:0,”total_time”:1}
[x-fb-rlafr] => 0
[access-control-allow-origin] => *
[x-fb-debug] => VxjGy7+f8BjX72qr3lyx/20wJrxjQqGInrfWqx0MTl0NjXqZe4YX7JK6CGobJZ6ZNUd4Ahzb4mnxHHHhwwvIOA==
[date] => Tue, 16 Feb 2021 13:47:42 GMT
[alt-svc] => h3-29=”:443″; ma=3600,h3-27=”:443″; ma=3600
[content-length] => 95
)
body: {“name”:”Abe & Co”,”link”:”https:\/\/www.facebook.com\/100515255107216″,”id”:”640584423505387″}


### WordPress Environment ###

WordPress address (URL): https://www.abeandco.co.uk
Site address (URL): https://www.abeandco.co.uk
WC Version: 4.9.2
REST API Version: ? 4.9.2
WC Blocks Version: ? 4.4.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.26-1+0~20210112.74+debian9~1.gbpd78724
PHP Post Max Size: 10 MB
PHP Time Limit: 60
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 10 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_
Total Database Size: 26.41MB
Database Data Size: 22.52MB
Database Index Size: 3.89MB
wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 5.06MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 13.41MB + Index: 1.80MB + Engine InnoDB
wp_posts: Data: 2.31MB + Index: 0.27MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

acf-field: 5
acf-field-group: 1
attachment: 57
custom_css: 1
customize_changeset: 72
ele-check-template: 2
ele-p-arch-template: 3
ele-p-loop-template: 1
ele-product-template: 3
elementor_library: 20
kadence_element: 1
kt_cart_notice: 1
kt_font: 2
nav_menu_item: 26
page: 10
post: 5
product: 16
product_variation: 34
revision: 1236
shop_coupon: 2
shop_order: 14
shop_subscription: 1
wfacp_checkout: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced Custom Fields: by Elliot Condon – 5.9.5
Breeze: by Cloudways – 1.1.9
Code Snippets: by Code Snippets Pro – 2.14.0
Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
Ele Custom Skin: by Dudaster.com – 3.0.0
Elementor Pro: by Elementor.com – 3.0.10
Elementor: by Elementor.com – 3.1.1
Facebook for WooCommerce: by Facebook – 2.2.0
Kadence Custom Fonts: by Kadence WP – 1.1.0
Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 0.9.9
Kadence WooCommerce Extras: by Kadence WP – 1.6.20
Kadence Woocommerce Elementor Pro: by Kadence WP – 1.1.7
Kadence WooCommerce Elementor: by Kadence WP – 1.0.6
Klaviyo: by Klaviyo
Inc. – 2.3.6

MalCare Security - Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.54
Rank Math SEO: by Rank Math – 1.0.57.1
WooCommerce Blocks: by Automattic – 4.4.2
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.13.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 4.8.0
WooCommerce Subscriptions: by WooCommerce – 3.0.12
WooCommerce: by Automattic – 4.9.2 (update to version 5.0.0 is available)
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.3.0

### Inactive Plugins (1) ###

Woo Discount Rules: by Flycart – 2.3.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #436 - /shop/
Basket: ? Page does not contain the shortcode.
Checkout: ? Page does not contain the shortcode.
My account: #23 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Kadence
Version: 1.0.14
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: /home/511298.cloudwaysapps.com/vdtrvhavyy/public_html/wp-content/plugins/kadence-woo-extras/lib/gallery/product-image.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.abeandco.co.uk
Subscription Statuses: auto-draft: 1
WooCommerce Account Connected: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United Kingdom (UK)

### Payment Gateway Support ###

Cash on delivery: products
Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ? No
PayPal Checkout: products
refunds
subscriptions
subscription_cancellation
subscription_reactivation
subscription_suspension
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_amount_changes
subscription_date_changes

### Action Scheduler ###

Complete: 402
Oldest: 2021-01-17 10:14:44 +0000
Newest: 2021-02-16 13:41:13 +0000

Pending: 3
Oldest: 2021-02-16 13:56:13 +0000
Newest: 2021-02-20 23:24:07 +0000

Damianne P (a11n)

(@drwpcom)

3 years, 9 months ago

Hi @abeandco. Can you try increasing your PHP memory limit to at least 512MB and then reconnect Facebook before trying the sync again? Let us know how that goes.

AJ a11n

(@amandasjackson)

3 years, 8 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Stuck syncing products’ is closed to new replies.