STUCK: Transfer request has been sent to SiteGround server.

  • Resolved esmee02

    (@esmee02)


    1 year, 8 months ago

    I am trying to transfer a website on to a temporary domain on my siteground account so I may do work on it. However each time I try to migrate it, it just gets stuck on “Transfer request has been sent to SiteGround server.” Please help

    The page I need help with: [log in to see the link]

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  • Plugin Support Georgi Ganchev

    (@georgiganchev)

    Hello @esmee02

    I checked the SiteGround migrator logs which can be found under the /wp-content/siteground-migrator.log

    The problem seems to be happening on the remote host as there are timeout issues reported during the backup process performed there: 

    [31-Mar-2023 04:38:42 UTC] INFO: Transfer started. Creating archives of files... 
[31-Mar-2023 04:38:42 UTC] INFO: Updating transfer id. 
[31-Mar-2023 04:38:42 UTC] INFO: Updating transfer psk. 
[31-Mar-2023 04:39:00 UTC] INFO: cURL error 28: Resolving timed out after 10000 milliseconds

    When such timeout happens the transfer is restarted. It appears that something on the remote end might be causing the interruption. You can check with your remote host for additional logs that can indicate the exact cause.

    Once you obtain that information, please ensure that you open a ticket through your SiteGround Helpdesk based under your Client Area. We will review the case additionally and suggest the best approach to the situation.

    Best regards,
    Georgi Ganchev

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