Students not receiving lesson comment notifications

  • Resolved verityh

    (@verityh)


    1 month, 1 week ago

    We’ve been having some problems with students not receiving notifications for lesson comments. I can see in the backend under “Notifications” their emails are assigned to receive lesson comments and that it’s enabled, but unfortunately none of them are. They’ve checked spam folders etc. but nothing. I don’t know if you can give me any insight as to why they might not be receiving them? We’ve not had this problem before, it’s the first time.

    I did go into the Lesson comment replies option, but I can’t add email fields due to a WP limitation.

    Any help would be much appreciated.

    Best,
    Verity

    • This topic was modified 1 month, 1 week ago by verityh.
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  • Plugin Support Nick Mariano

    (@reddotinmotion)

    Hi @verityh,

    When you wrote that you can ‘see in the backend under “Notifications” their emails are assigned to receive lesson comments’, were you referring to WordPress Dashboard > LifterLMS > Settings > Notifications? In this case, please note that we do not have a lesson comments notification under that settings, even lesson comments can be enabled. In this case, would you be able to provide some screenshots or a video recording so we can better understand what is going on?

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