Stylepack don’t work

Hi there,

Firstly, thanks for your purchase!

So it sounds like this might be a caching issue – can you try clearing your browser cache, and then seeing if things look different? You might also try checking out your site with a browser that you know you’ve never used before, and seeing if there’s a difference.

Also, sometimes people think that a StylePak will change the look and feel of a book’s “Book View” (the popup window one sees when clicking on a book, when actually StylePaks only change the look and feel of the “Library View” (The view with multiple books that one sees before clicking on an individual title).

If you’re still having trouble, please shoot me an e-mail to [email protected], and I’ll take a look.

Thanks!

-Jake

Hi,

i tried clear the cache, and another browser but still the same style.

i’m talking about the library view, not book view.

when i open demo links, all the link have the same design too :

https://wpbooklist.com/index.php/library-stylepak-1/
https://wpbooklist.com/index.php/library-stylepak-2/
https://wpbooklist.com/index.php/library-stylepak-3/
https://wpbooklist.com/index.php/library-stylepak-4/
https://wpbooklist.com/index.php/library-stylepak-5/
https://wpbooklist.com/index.php/library-stylepak-6/

can you check the demo link?

you fixed the demos, how do you fix it?

Hi Nisar,

So the demos on the website are a completely separate issue that shouldn’t have anything to do with your issue (thanks for pointing that out by the way!)

Unfortunately if your website is offline, there’s not a whole lot I can do to help out – I really need to get at your website and have a look to see what’s going on.

All I can tell you is that, once a StylePak is uploaded via the ‘Upload a New Library StylePak’ button on the ‘Library StylePaks’ tab of the ‘Display Options’ menu page, the stylepak should be uploaded to the wp-content/uploads/wpbooklist/stylepaks/library folder.

Honestly the only other thing that comes to my mind would be to make positive that your browser cache is cleared, but you said you’ve already done that so…

If there’s any way you can take your site live to let me have a look, I’d be glad to!

-Jake

Hi Jake,

i purchased template file, it don’t work too.

i checked the stylepack folder and template folder, the css file is inside.

in the wpbooklist menu, the stylepack and template are active.

i tried another theme, same problem.
i tried to deactivate all extentions, same problem.

i’m using the last wordpress version and i didn’t modify css.

so i think the bug is in your plugin

Hi,

i started new wordpress install, same problem.

this time i installed on online host.

pm me to give you access.

if you try to install a new wordpress with your plugin, i’m sure you’ll have the same problem too

@forwardcreation Serious question here, are you asking people to contact you directly to obtain login access to their site?

Also this.

i bought stylepack 2, uploaded and activated.

For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

I’ll leave the topic open long enough for the author to reply then I am closing this.

@jdembowski, Yes, I’m trying to connect with the user outside of these WordPress forums to then follow-up with their support question, which in this case sounds like it would require me personally to take a look at their site – I definitely didn’t want to ask for any personal info of the user’s here on the forums, as obviously this is a pretty public space for potentially sensitive info like that… when someone here on the forums contacts me and wants me to personally look at their issue, to include logging into their site if need be, what should my official response be so as to not get flagged or whatnot – should I simply post something like, “For support with purchased WPBookList products, please visit wpbooklist.com or e-mail [email protected]. Commercial product support is not allowed in these forums.” and then close the topic and leave it at that? I ask not only because I want to do this right with WPBookList, but I’m working on another plugin that will have commercial addons like WPBookList does as well, so I want to make sure I know exactly what to do and not do for the future.

Thanks for clarifying!

-Jake

sorry for my english, no i ask the developper to contact me, i’ll give him my login access

which in this case sounds like it would require me personally to take a look at their site

If you’re doing that in these forums, meaning your asking people to contact you so you can get that access then you need to re-evaluate if you want to keep your plugin here. That’s a step too far and do not send people from these forums just for that. See below.

i’ll give him my login access

You should not. Developers get this when they ask for that.

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Followed by this.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Since this is a customer, I am now closing this topic.