stylesheet edits not showing up on site for 24 hours

  • As soon as I put a new child theme in place of my client’s old one I noticed that any changes to the site’s theme (options, stylesheet edits) are taking almost 24 hours to show up on the front end, which is making troubleshooting pretty difficult.

    The hosting admin is saying that it must be an issue with my network and insists that it has nothing to do with how the site is hosted, but then how come any other site I edit has changes show immediately?

    Main issue is that the sidebar to the site: https://carolkent.com seems to be pushed down underneath the main column and that’s what I am trying to fix. However, I can’t see my changes until the next day!

Viewing 6 replies - 1 through 6 (of 6 total)

  • Do you have any plugins installed for caching? That might explain the delay… or are you doing a hard refresh on your browser? To double check if it’s a browser issue, try viewing the page in a different browser.

    Thread Starter jennsweb

    (@jennsweb)

    Two are installed: DB Cache Reloaded Fix and Hyper Cache

    Even when I view it in a new browser, it doesnt show changes. I had another project with a similar issue and it took from 1 hour to a full day for the changes to show & they were not using these plugins. Could this be a hosting related issue?

    Thanks!
    Jenn

    Hi Jenn,

    After looking at your clients website through Google’s PageSpeed tool, there are a lot of moving parts that could be addressed, and causing the issues in delay.

    https://developers.google.com/speed/pagespeed/insights/?url=carolkent.com

    If you would like, we can take a look via screenshare and share the findings of resolution in this thread. I’m available now.

    Disable the plugins. Those are probably what are causing the delay.

    When you make simple edits in the pages or posts in the admin do those show right away?

    @websitetroubleshooting: Can you post any of your suggestions here to forum instead? Taking conversation elsewhere is not allowed in the forums.

    Janet, I want to resolve the issue and then document it here. I am not charging for my time, and intend to document it fully here. To go back and forth without giving explicit direction is just going to waste Jenn’s time, correct?

    Jenn, please change the site title to include the phrase: WP in front of it. Then try to refresh the website in a new browser, in private/cognito mode and let us know if it displays.

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    @websitetroubleshooting : Janet is correct regarding the rules on these forums. Please refrain from asking people to contact you directly or to enter “screen sharing” sessions or similar. This is considered to be against the rules. We offer help here, on these forums.

    Only for extremely exceptional circumstances should direct intervention be necessary, and even then, only certain people are allowed to do it. Plugin authors can offer direct contact methods to support their plugins, theme authors can do the same, several of the volunteers work directly for various hosting companies and can assist with those types of problems directly, and a few of the volunteer moderators and people like myself who work on the www.ads-software.com website can assist directly with particularly odd or breaking issues.

    But generally speaking, outside of those special cases, offering direct contact makes it appear as if you are searching for contacts to charge for support, type of thing. This is a support forum, not a place to look for customers.

Viewing 6 replies - 1 through 6 (of 6 total)
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