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Reply To: Sub-Categories Not Appearing

Fernando a11n — Fri, 13 Nov 2020 01:37:36 +0000

Can you confirm if these are the same settings you have configured for the Product Catalog display? https://d.pr/i/vx6d2V

If that’s the case but the subcategories are still not showing, I’d recommend running a conflict test.

You’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

This plugin lets you copy and redeploy a WordPress site with minimal work.

Reply To: Sub-Categories Not Appearing

katherinebetteridge — Fri, 13 Nov 2020 12:54:00 +0000

Hello Fernando.

Yes, I can confirm that I have configured the product catalog the way shown in your first link. I will attempt to do as you suggest in the rest of your message. Thank you very much for your help.

Katherine

Reply To: Sub-Categories Not Appearing

Fernando a11n — Fri, 27 Nov 2020 21:14:46 +0000

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Reply To: Sub-Categories Not Appearing

quinn98 — Thu, 11 Feb 2021 15:58:49 +0000

I am having a similar issue, I ran a conflict test and discovered it is the Divi theme that is preventing the sub categories from showing. The divi functions.php page has woocommerce support enabled on it but still no joy. any help will be a great help