Sub categories on Category Page

Hi there @earmsby ??

However, no matter the setting I use for the category page, I am only able to display products. Is there some other step I am missing?

Thanks for reaching out. Happy to help you with this!
From what I gather, you’d like to have a page where all the product categories will be displayed.

For this, feel free to use the Product Categories List block, as showcased in the screenshot directly linked here.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Thanks for that. I had discovered that block and I added that to my shop page (https://www.hildegard.com/wp_2022/shop/).

If you click on my “composers” category, you would expect to see a list of the composers that are subcategories of that top level category. But instead you just see the seven products that are assigned to all the different sub-categories.

I’m seeing this regardless of the setting in:

Customize > WooCommerce > Product Catalog > Category display

Hi @earmsby,

Can you please go to Customize ? WooCommerce > Product Catalog and share the screenshot of the settings?

Feel free to include some screenshots. https://snipboard.io/ is a good tool for sharing them here.

Also could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks for your reply, Amir.

Here are links to the screen shot of Customize ? WooCommerce > Product Catalog as you requested. Note that I have a shortcode for the WC category tree added to the main shop page.

Showing top of page: https://snipboard.io/27BnX1.jpg
Showing lower part of page: https://snipboard.io/0kvVut.jpg

Here is the System Status Report:
—————————–

### WordPress Environment ###

WordPress address (URL): https://www.hildegard.com/wp_2022
Site address (URL): https://www.hildegard.com/wp_2022
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.17-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_
Total Database Size: 7.27MB
Database Data Size: 5.29MB
Database Index Size: 1.98MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_firedrum_wc_customer_carts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.42MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_posts: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 35
customize_changeset: 19
firedrum-form: 2
forminator_forms: 2
nav_menu_item: 18
page: 25
post: 7
product: 9
revision: 68
shop_order: 8
shop_order_refund: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Facebook for WooCommerce: by Facebook – 3.0.4
FireDrum Email Marketing: by FireDrum Email Marketing – 1.64
Flexible Shipping: by Octolize – 4.16.2
Forminator: by WPMU DEV – 1.20.1
Google Listings and Ads: by WooCommerce – 2.2.1
Jetpack: by Automattic – 11.5.1
Tockify Events Calendar: by Tockify Ltd – 2.2.7
WaterMark PDF for WooCommerce: by Sagehen Studio – 3.1.3
WooCommerce Payments: by Automattic – 5.0.3
WooCommerce Shipping & Tax: by WooCommerce – 2.0.0
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.1
WooCommerce Square: by WooCommerce – 3.3.0
WooCommerce: by Automattic – 7.1.0

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 5.0.1
Hello Dolly: by Matt Mullenweg – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #36 - /shop/
Cart: #37 - /cart/
Checkout: #38 - /checkout/
My account: #39 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Dynamik-Gen
Version: 2.6.9.9
Author URL: https://cobaltapps.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.4.0
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.hildegard.com/wp_2022
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — Massachusetts

### Payment Gateway Support ###

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-22 22:10:16 -05:00
Options: ?
Notes: 34
Onboarding: completed

### WooCommerce Payments ###

Version: 5.0.3
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Complete: 259
Oldest: 2022-11-10 17:32:37 -0500
Newest: 2022-11-22 12:59:45 -0500

Pending: 3
Oldest: 2022-11-22 17:04:42 -0500
Newest: 2022-11-25 02:35:14 -0500

### Status report information ###

Generated at: 2022-11-22 13:04:27 -05:00

I think I’ve solved this issue. I suspected it might have something to do with my using the Genesis Framework. In poking around a bit under the theme settings, I noticed a Genesis plugin called “Genesis Connect for WooCommerce.” So I installed and activated that now, finally my sub-categories appear as expected.

Just adding this here in case anyone else runs into this issue with Genesis & WooCommerce.

Awesome @earmsby, glad you were able to sort the issue. If you have any new question, please open a new ticket.

Cheers!