Sub menu links not working

  • Resolved wpwench

    (@wpwench)


    8 months, 3 weeks ago

    Hi there,

    We are having issues with links not working on the Nav Menu widget. When you hover over the link (which has sub items), you can see the link in the browser, but it does not work. Clicking it only opens the sub menu.

    You can view it at the page I have linked.

    We’ve tested this and it still occurs with only the below plugins and theme active.

    – Elementor
    – Elementor Pro
    – Jeg Elementor Kit

    Theme
    – Hello Elementor

    Please let us know if any more information is required to troubleshoot the issue.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello Jhon,

    Is this issue occurring on Desktop or Mobile devices? We noticed that it’s working fine on the Desktop. If you mean the issue is happening on Mobile devices, you can try disabling the Sub Menu Click On Text option as shown in the image below.

    Screenshot-2024-03-04-at-10-19-05

    We hope this answer helps.

    Thank You

    Thread Starter wpwench

    (@wpwench)

    Hi, thanks for the response. This is happening on Desktop and mobile, plus this option is enabled already. Do you have a screenshot of it working, we’ve tested from multiple browsers and locations/connections and the issue is persistent.

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @wpwench,

    We apologize for the inconvenience. Upon further investigation, we were able to replicate the issue on our end. To resolve this, you can try replacing the file in ../wp-content/plugins/jeg-elementor-kit/assets/js/elements/nav-menu.js with the file from the link below on your site.

    File: https://drive.google.com/file/d/1ete49ZtRt98ltaAYVl9WRqHu9jtTVEo3/view?usp=sharing

    Before replacing the file, we recommend that you back up your data to avoid any unintended errors.

    We’ll await your further updates.

    Thank You

    Thread Starter wpwench

    (@wpwench)

    Thank you for the quick fix! Much appreciated!

    I assume this is going to be released in the next update?

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @wpwench,

    Yes, this fix will be provided in the next update.

    We hope you can wait for it.

    Thank You!

    I’m having the same issue but I don’t feel knowledgable enough to make the fix myself. Do you know when you expect the update to be released?

    Thanks!

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello @ccleahy,

    We apologize for the delay in our response. Instead, you can try installing with the package below.

    File: https://drive.google.com/file/d/1-jQ9h3Zs6smC2UpAaHazsQ1hhAzScXV4/view?usp=sharing

    Please note that this installation has not been officially released yet. Therefore, we recommend you to back up your data first to restore it in case of any unintended errors.

    Thank You

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    Hello Friends,

    How are you all? We hope you are doing well.

    I forgot to mention that this fix is now available in Jeg Elementor Kit v2.6.4. Therefore, we hope you can check it again.

    For now, we will mark this topic as resolved. If any of you encounter any other issues, please feel free to create a new topic.

    Thank You!

Viewing 8 replies - 1 through 8 (of 8 total)
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