Sub Menu Not shown

  • Resolved pamplemuss

    (@pamplemuss)


    1 year, 11 months ago

    Hello, Thank you for your plugin,

    We have probably a bug with a menu through the Header Builder.

    Sub menu aren’t shown – you can see the blocks for it, but without title/text. All style settings are fine, but still nothing is visible.

    How to fix it?

    Evidence

    Thanks,
    Erica

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pamplemuss

    (@pamplemuss)

    NB — It works good if I use YOUR ready template. But we would like to have our own template “Menu” for example. And in this case we have this conflict.

    Thanks

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Pamplemuss

    Thank you for choosing our Theme and Plugin.
    If you have any questions, we are ready to help anytime. We will do our best.

    Kind Regards,
    Givi

    Thread Starter pamplemuss

    (@pamplemuss)

    Thanks, but why it provokes the error as soon as I create my own header template?

    Thanks you

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Pamplemuss

    Unfortunately, the page you provided is not opening https://pensive-bartik.51-210-110-22.plesk.page/

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

Viewing 4 replies - 1 through 4 (of 4 total)
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