Sub-Order Issue!

  • Resolved cdoda

    (@cdoda)


    2 years, 7 months ago

    We are getting some Sub-Orders appear in WooCommerce>Order!
    For example let’s say the Original Order has two Products in it, then two other Sub-Orders appear next to it, which each of them has one of the Products of the Original(normal) Order. We don’t need that just the Original(normal) Order, could you help us in this regard? Where is the issue coming from? As we researched the file’s in File Manager we found this in Dokkan Plugin “( * If an order contains products from multiple vendor, we can’t show the order
    * to each seller dashboard. That’s why we need to divide the main order to
    * some sub-orders based on the number of sellers.)”, so yeah because the sub-orders appear only to an order that has products with multiple Vendors! So we want to disable this, is there a way?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @cdoda

    Running an online store and running a marketplace are two different things. In a marketplace, there can be orders that may include products from multiple vendors. If such a thing happens, the vendors will need to manage their orders individually. This is the reason why the concept of sub-orders is introduced as explained in the comment that you have already found.

    If you want to disable that then this will mess up the whole system as Dokan is designed to serve with sub-orders. If you want to change it then this will require proper customization. As per our support policy, we are unable to provide our users with a custom solution.

    I hope this explains the scenario. Thanks!

    Thread Starter cdoda

    (@cdoda)

    Thank you for your time and help @jahidulhassan

    Okay, also one more thing regarding with this issue our Customers are getting email for each sub-order and main order! This is the main reason why we wanted to disable sub-orders. Why are the Customers getting them? What can we do so the Customers get only email of the main order and not the sub-orders also?

    • This reply was modified 2 years, 7 months ago by cdoda.
    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @cdoda

    If you are using Dokan and no other plugins for managing WooCommerce emails then the customer is supposed to get only one email even if the order includes products from multiple vendors.

    Previously, I handled an issue like this and it turned out that the user was using a custom email template plugin that was for WooCommerce. This is why that plugin was not familiar with the concept of sub-orders and was sending emails for all the sub-orders and main orders. Please check if there is any such case on your site too.

    I hope the information will help. Cheers!

    Thread Starter cdoda

    (@cdoda)

    Yeah, we use Kadence WooCommerce Email Designer, Shop Magic and WP Mail SMTP! This might be the case for us too, as you said that you handled the issue then what we can we do?

    • This reply was modified 2 years, 7 months ago by cdoda.
    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @cdoda

    The issue needs to be taken care of from the email designer plugin’s end that you are using. They will need to make necessary changes to figure out which one is a parent order and which one is a sub-order. Then they will need to trigger customer emails only for the parent orders and not for the sub-orders.

    On a child order or sub-order’s entry on the database, the wp_posts table’s post_parent column, there the order ID of the parent order is mentioned. So, if an order entry has got a value on its post_parent column, then the order can be said to be a child order. For that order, your email designer plugin should not trigger an email to the customer.

    I hope this piece of information will help you to communicate with the plugin’s support to achieve your goal.

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @cdoda

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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