Sub-Order Issue!

  • Resolved cdoda

    (@cdoda)


    2 years, 7 months ago

    Hello there!
    We are an e-commerce online store and lately we are having an issue about Customers getting emails of Main Order and also Sub-Orders that are generated from the Main one. We use WooCommerce and Dokan and contacted them both about the issue, they said that the issue is coming from an email Plugin that you use and not from they’re side. Because the Sub-Orders are generated from Dokan due to when a Customer orders Products from different Vendors, so then there’s not only the normal Main Order with all the Products in it but also Sub-Orders attached to it that have Products from each Vendor! And they said that still from they’re side the Customer will receive only the Main Order email so the issue is coming from an email Plugin that we use. We use your Plugin for Order Cancelled and Order Failed and we saw that the Plugin is sending email for Main Order and also the Sub-Orders! Is there a way to fix/change it to only send the email of Main Order?

    • This topic was modified 2 years, 7 months ago by cdoda.
    • This topic was modified 2 years, 7 months ago by cdoda.
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  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @cdoda

    Thank you for reaching out to us. Unfortunately, there’s nothing what we can do with it. At least now.

    ShopMagic is not fully integrated with Dokan. Thus, it treats Dokan’s sub-orders as standard orders and triggers emails.

    I created an integration idea, based on your case, but there’s no ETA for it.

    I’m very sorry.

    Thread Starter cdoda

    (@cdoda)

    Yeah because I also checked how to stop it from sending Sub-Orders but couldn’t find a way and understood that it might not be possible. So thanks for your time and help @damianmachnik !

Viewing 2 replies - 1 through 2 (of 2 total)
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