Sub-par plugin and terrible support

  • Do NOT use this plugin or the pro version.

    The plugin has problems and they are not willing to fix them. When I emailed through a bug fix to the plugin author, they were unwilling to fix because “no-one else has reported the bug and releasing an update will not be easy for us”.

    The plugin bugs impact a number of Google lighthouse scores. If the fixes I submitted were added to the plugin then it would help everyone who uses the plugin but they were not willing.

    The only positive was they had prompt replies to my emails but they were no help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hey ,

    We are sad to hear about your negative experience using our plugin,

    In reference to your query, please note that we have received your request to add explicit width and height and we we were ready to fix this issue for you and we have also shared about the issue with our technical team but the reason we couldn’t assure you that we would add it in our next update is because we haven’t received such issue from other clients but we were ready to fix it for you but you disconnected.

    It would be a great help if you provide us another chance so that we can check and resolve all your issues.

    Regards

    Thread Starter Joseph Chesterton

    (@josephweb3)

    I tried to get you to do the right thing via email support 5+ times. It was only after I posted this review that you were willing to help.

    I fixed the problem myself and don’t want to deal with you anymore.

    In the future I hope you listen to your customers and try to improve your plugins so everyone can benefit.

    Plugin Author WP Swings

    (@wpswings)

    Hey ,

    We are really sorry to hear about your bad experience using our plugin,

    We take our customer feedback seriously and we’re normally known for our exceptional attention to customer request and we regret that on this occasion we missed the mark.

    We still request you to connect with us again and we will help you in resolving the issue.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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