Subdomain wrong zone

  • I have a site running on a subdomain that uses the same zone as the primary domain and I cannot see that zone in the dropdown which causes the other options not to load and the spinner to cycle indefinitely. The dropdown displays the domain name not the zone name. I have tried changing the name and cached name in the db but it reverts back to the subdomain.

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  • Hi @athlonharley,

    The plugin uses WordPress get_site_url() function to grab the domain. If you’re currently using a subdomain the plugin will try to get the original zone used in your cloudflare account.

    Can you post the following information of the blog where the spinner cycle doesn’t stop.

    – Cloudflare zone
    – Domain name
    – Domain showed in the plugin
    – PHP Error log (when the error happens)

    You can post these information to support.cloudflare.com mentioning the post. Then I investigate your problem in more detail.

    Thanks

    Thread Starter athlonHarley

    (@athlonharley)

    Thanks for the quick response.

    Cloudflare Zone is parade.com
    Domain Name is communitytable.parade.com
    Domain shows active zone as communitytable.parade.com
    Ajax response from cloudflare_proxy action
    {“result”:[{“name”:”communitytable.parade.com”,”plan”:{“name”:””},”type”:””,”status”:”inactive”}],”result_info”:{“page”:1,”per_page”:20,”total_pages”:1,”count”:12,”total_count”:12},”success”:true,”errors”:[],”messages”:[]}

    There are no php errors from this page.

    @athlonharley active zone should show “parade.com”. Something is definitely wrong. Do you have “communitytable.parade.com” added as a zone in cloudflare.com/a/overview?

    Thread Starter athlonHarley

    (@athlonharley)

    No, there is a zone for communitytable.com but not specifically communitytable.parade.com. The subdomain is set up under the parade.com zone.

Viewing 4 replies - 1 through 4 (of 4 total)
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