submenu bugs

Hi @wpbetsy,

The issue is that it only persists on your side so how are we able to debug without knowing the root cause of the issue. Neither of our users have experienced this kind of issue nor do we have. You are not trying to understand anything, you are just giving a peak of the admin and expecting us to detect from screenshot what will be the issue. This is not how development works.

Screenshot of working menus: https://prnt.sc/nb1jzm on mycred 1.8.3

Also you can try these links on your side https://yousiteurl/wp-admin/edit.php?post_type=mycred_badge
https://yousiteurl/wp-admin/edit.php?post_type=mycred_rank

If these works for you then your theme or some plugin is hiding the mycred badges and ranks submenu through some css. If you still have any issue kindly respond to the support ticket you opened we have responded to you over there and you are not replying.

Thanks!

Yes, those links work, I can get access to the pages and set the badge and rank there. They just do not show up at submenu. Also, “Log” is not showing at submenu. What’s the direct link to “Log”?

My site has installed a number of plugins, that’s not easy to disable all. Besides, if disable all and check one by one, the site will be down.

I tried to add badge but it failed to save. The uploaded badge and set requirement can’t be saved.

Hi @wpbetsy,

You will be doing something wrong here which is causing the badge to not save. Kindly read the codex and set everything according to the codex then you change settings according to your needs once you understood the basic setup. I told you the menus are being hidden by some of your plugin or theme and this is not our plugin’s fault. You kept on saying to fix the plugin but didn’t debug the issue. The log direct link is https://yousiteurl/wp-admin/admin.php?page=mycred

Thanks!

Are you the developer actually? Could you please pass all the information to the developer?

Your plugin and addons are installed with one click. There’s no way that I don’t understand the basic setup! It’s obvious that there’s problem of the plugin.

I have already told you that I use this theme and you still didn’t check it! https://www.acmethemes.com/themes/online-shop/

The submenu can’t show up at admin. Even I disable the plugins or change the theme, it won’t appear suddenly. It needs advanced developer to look into the matter if you can’t figure out.

Hi @wpbetsy,

Kindly note that we have an expert team of developers who cannot miss this small detail. It’s a css bug from your theme side or from some plugin. We cannot always check on each and every theme in the market. There are many plugins that are tested with famous themes but not every theme in the market. If our addons install at one click then you should also see that at our side everything is working fine so for user specific issues you will have to respond to the support ticket you created earlier and we will assist you from there.

Thanks!

I have already submitted tickets and provided the error code but the support still can’t fix the bugs. They only want to get our admin login which is confidential.

Hi @wpbetsy,

You can let us know how shall we debug the issue that persists only on your side. The issue you are facing literally exists only on your side then how are we able to debug the issue? If you cannot be cooperative then how are we able to resolve the issue for you. Kindly respond back on the ticket and we will be able to assist you further.

Thank You!

Could you please assign experienced developer to solve the problem? The person who replies the ticket didn’t tell how to get the error code they need to investigate. He only wants to get our admin password.

It’s been weeks’ time but no effective help at all!

Shouldn’t the developer check the plugin files on server via FTP instead of logging in to admin?

Should below code be added somewhere in the files of Mycred plugin? The submenu at admin has nothing to do with the frontend theme.

add_action(‘admin_head’, ‘mycred_custom_display’);

function mycred_custom_display() {
global $mycred_types;?>
<style type=”text/css”>
<?php foreach ( $mycred_types as $type => $label ) { if ( $type == ‘mycred_default’ ) $name = ”; else $name = ‘_’ . $type; ?>
#adminmenu .toplevel_page_mycred<?php echo $name;?> .wp-submenu li:not(:first-child){display:block !important;}
#adminmenu .toplevel_page_mycred<?php echo $name;?> .wp-submenu li:not(:first-child) a{display:block !important;}
<?php } ?>
</style>
<?php
}

Where should I add the above code?