submenues disappear on tablet

  • Hi,
    after updating to WP 5.03 and using evolve 4.0.5, the submenus on tablet are only shown briefly on the website, but disappear again immediately (please have a look at “Weitere Unterkünfte”).
    I uploaded the theme again via FTP – unfortunately without success. I noticed, however, that the menu item Header -> menu in the customizer of a working website under WP 4.99 contains different options than on the problematic website (see screenshot).

    Thanks

    Best Regards
    Hans-Gerd

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi,

    can you please try to check/uncheck that Activate menu checkbox if it helps?

    Thread Starter Hans-Gerd Gerhards

    (@hage)

    Hi,
    thanks.
    Yes, the menu in the backend is now the same as in the working webpage, but the problem still remains, although I changed the settings for testing purposes.
    Since I open the website in Chrome’s incognito mode, it can’t be related to the browser cache.
    Surprisingly, the submenu works on an iPad Mini and also on various smartphones (mobile menue) without problems, but not on different tablets.

    Best Regards,
    Hans-Gerd

    can you please provide a screenshot of the dissappeared menu on the tablet please?

    Thread Starter Hans-Gerd Gerhards

    (@hage)

    sorry, but I can’t unfortunately take a screenshot. As soon as I go to the menu item “Weitere Unterkünfte”, the submenue appears briefly (about 2 seconds) and is then gone again.
    One more info: There are currently no caching plugins active.

    can you please test to deactivate plugins one by one to test it? Do you have this problem on other websites with the tablet?

    Thread Starter Hans-Gerd Gerhards

    (@hage)

    I’ll check it out tomorrow.
    On websites with evolve 4.0.5 and WP 4.99 this worked without problems on tablets until now. I will also check it tomorrow on a development envrionment and get back to you.
    Thank you

    thanks ??

    Thread Starter Hans-Gerd Gerhards

    (@hage)

    Hi,
    solved ??
    However, this worked with twenty seventeen, but not with evolve, twenty nineteen and some other themes.
    Apparently it is no longer possible with WP 5.03 and each theme to specify a main page with content in the menu (“Weitere Unterkünfte”) and then create submenu items with additional pages.
    After I have created an individual link as menu item with # and the pages as submenu items below it, it works.
    Everything a bit strange, because it worked with WP 4.9.9…

    Thanks for advice

    Best Regards,
    Hans-Gerd

    hm, no idea at this moment…but glad it works for you now

Viewing 9 replies - 1 through 9 (of 9 total)
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