Submission counter not getting cleared

  • Resolved realack

    (@realack)


    2 months ago

    I have created a first survey. When deleting all my test submissions the submission counter is not getting cleared.

    There is only 1 survey in total, no submissions left – the counter still is 16:

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @realack,

    Thank you for your topic.

    Please check if there are any surveys in the Trash section.
    If there are, the submission count for those surveys might be displayed.

    Feel free to let us know if you have any further questions.

    Thank you.

    Thread Starter realack

    (@realack)

    Dear @hyenokian,

    That worked. Perhaps this should be taken into account in a future patch.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @realack,

    Thank you for your response and your suggestion.

    We appreciate it, as it’s mutually beneficial for both of us.

    I will forward your request to our PM team for consideration in future updates, and we will ensure to inform you if any action is taken regarding this.

    Please contact us via this form so that our development team can assist you with a solution.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, I am glad to mention, that we have already made all the necessary fixes and updated the Free version of the plugin accordingly.

    * Fixed: Show trashed survey submissions count issue

    So, if you are using the Free version of the plugin, you can update the plugin to the latest version, check the case again.

    Dear @realack,

    As mentioned in our previous reply, you are welcome to contact us via?this form?so that our development team can assist you with a solution.

    Thank you.

    • This reply was modified 1 month, 3 weeks ago by Jasmine.
Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.