• Resolved TeqToo

    (@teqtoo)


    Form Maker Pro version 2.13.56. Pro license is expired, client wishes to continue using free version.

    Submissions are being logged in administrative panel, but the emails to the survey compiler’s email addresses are not being received – or at least they are being received inconsistently.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @teqtoo ,
    Thanks for your inquiry.

    Firstly please make sure the email is not filtered to the spam or junk folder of your email account. You can also try one of the following workarounds:

    1. Try using another email address for From Email and Email to Send Submissions To options.
    2. Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
    3. Alternatively, you can use an SMTP plugin, which will most probably resolve the problem.

    You can try this plugin for example?https://www.ads-software.com/plugins/wp-smtp/
    Setting an external SMTP server, such as Gmail should work. However, Gmail requires authentication. Please find the necessary details for SMTP setup below.

    Mailer: smtp
    SMTP Authentication: yes
    SMTP Security: SSL
    SMTP Port: 465
    SMTP Username: your Gmail?full address
    SMTP Password: your Gmail?password
    SMTP Host: smtp.gmail.com

    The SMTP plugin allows you to send a test email (https://i.imgur.com/S6C3Bux.png) and check if your server always sends the emails. Additionally, by setting up an external SMTP server, you will be able to use a mail server that’s quicker and more secure (e.g. Gmail).

    Regards,
    Mane

Viewing 1 replies (of 1 total)
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