Submission not arriving in admin email/ending up in Spam

  • Resolved rainirowell

    (@rainirowell)


    4 years, 11 months ago

    Hi,

    Submissions were all working fine but now they are either not arriving in my admin email or they are ending up in my spam folder. I am using a gsuite account for my business email (admin email).

    For example, the test email from the following thread ended up in my spam: https://www.ads-software.com/support/topic/form-entry-saved-message-and-slow-url-redirect/

    But a client email (gmail) didn’t arrive at all (but showed up in my submissions) – very concerned I’ll miss more client enquiries.

    Any help much appreciated.

    Raini

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Raini,

    Have you tried configuring an SMTP to handle your emails, this should stop them from ending up in spam folder when trusted email service is used.
    You can try out a plugin like https://www.ads-software.com/plugins/easy-wp-smtp/ to set up SMTP on your site.

    It’s possible that caching is interfering with the submissions and causing them not to go through, can you try editing your form, go to Behavior tab and at the end you will see “Load form using AJAX” option.
    Enable it and see if the issue is gone after that.

    Let us know how it goes.

    Cheers,
    Predrag

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @rainirowell

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)
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