Submission Problem

Dear @edis72,

Thank you for the topic.

I want to mention, that we already received your request via email and our Dev Team has checked your case. We already answered you via email with the reason for the problem you are facing.

Please check out our response and get back to us via email.

Thank you.

I am also experiencing this same issue with the survey just never ending trying to load after user submits on mobile devices. This is also causing the submission count per user to multiply. For example, instead of a single submission, they are being counted for 5 submissions.

The never ending loading on the front end creates a poor user experience and the multiplied submission count makes the data hard to work with.

• This reply was modified 8 months, 3 weeks ago by alexdowney.

Dear @alexdowney,

Thank you for your reply.

My apologies for the late response – weekends are non-working days for us.

We have checked on our end and noticed that the issue is already solved.

The survey is submitted without any issues.

See the screenshots below:

Your website has some limitations coming from AJAX. Most presumably there were some IP Address limitations.

But we have checked from various devices and were not able to face any issues.

Please, check from your end once again and let us know about the outcome.

Thank you.

I’m still experiencing the problem on mobile and now on desktop. The first screenshot is of what the user end looks like after submitting the survey – never ending loading. The second screenshot shows that my single submission is counted 5 times. Is there a setting that needs to be enabled or is there anything other than ajax that conflicts with this plugin working correctly?

1. https://ibb.co/8xGVFNH

2. https://ibb.co/R3ySrBd

Dear @alexdowney,

Thank you for your response.

We are sorry to hear about your experience. Our Development Team will do the possible to guide you accordingly.

We have checked your provided website link and were not able to notice any issues.

We have checked from different devices, but the survey was submitted as it should.

Also, we have noticed that the URL on the screenshot is not the same. If possible, please send us the URL of that website as well, so that we can check it out.

Looking forward to your reply.

Thank you.

The links in my last message are screenshots. Please take a look at the survey on this page – https://www.sparefoot.com/self-storage/blog/organization-tips/14773-where-did-i-put-that-6-tips-for-finding-lost-items-in-your-home/

Dear @alexdowney,

Thank you for your reply and for the provided information.

We have checked your website and noticed that there are various JS errors.

See the screenshot below:

Most presumably it is coming from the server’s configurations.

But please contact us via?this form, as we will need to ask for additional information for further investigation of the given case.

Thank you.

I submitted the contact form with the information from our conversation so far.

Dear @alexdowney,

Thank you for you contacting us.

Our Support Specialists will get back to your case as soon as possible.

Thank you.