Submission replaces that person in my CRM

  • Hi there,

    I recently installed this plugin and it is working great. However – I just ran into an issue.

    If I already have a lead in my system with an email address of – say [email protected]

    Now if this person goes to my website…and rather than calling for an update or what not…they decide to submit the form with [email protected] again as the email.

    Currently I am transferring the “comments” from my form into my “description” field in zoho.

    By them submitting the form again, it is erasing all of the notes I had previously in my description field and replacing it with whatever the new submission was.

    Any help with this?

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