submissions not being sent from website

  • Resolved centexcrane

    (@centexcrane)


    11 months, 2 weeks ago

    Hello, I’ve noticed that I received 2 submissions through the website but they’re not notifying me via email.. any support would be greatly appreciated (I’m a real novice)!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @centexcrane

    I hope you’re well today and thank you for contacting us!

    Just to make sure: I understand that you do already have notifications configured in form’s “Email notifications” settings, right?

    If yes then:

    – have you checked if those messages are not landing in spam folder?
    – if they are not – are other notifications from site coming through just fine (e.g. are you receiving the new user registration or lost password e-mails) or are they missing as well? If you didn’t test that yet, could you do it, please?

    Best regards,
    Adam

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @centexcrane,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to open a new thread if you have new queries.

    Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)
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