Submissions not coming through

Hi @dwheditor

Please export your form and upload it to google drive or dropbox and share a link in your next reply so that we could review and test it in our lab when it comes to the success message not showing up.

As for email notifications, by default plugins use the WordPress “wp_mail()” function which in most cases simply uses the standard PHP “mail()” function. Do you use any on the site any SMTP plugin?
If not could you install any, configure it, and see if this help?

Kind Regards,
Kris

Hi there,

Thanks for the reply. In regards to using any smtp plugins no we do not we use cloudways.

And please see below for the exported form.
https://drive.google.com/file/d/12pYBE1uBYua5TOcbSaT-q7bsdAyyZTAF/view?usp=share_link

Hi I have just figured out it is the captcha that is causing the form to not submit.

Two issues though;

Issue one; It is not showing the font to be white as per what my settings are selected on the inline success message once submitted.

Issue two; I’ve tried all versions of the captcha on this form and they are returning an error. The same v3 captcha is used on my other Forminator contact form and it is working with no issues…

Issue

HI @dwheditor

Thank you for response!

As for the font color:

I checked (please ignore my test submission) and it’s overwritten by theme CSS currently, specifically this one:

label {
    display: inline-block;
    clear: left;
    text-transform: uppercase;
    font-size: 11px;
    color: rgba(0,0,0,.75);
    margin: 0 0 10px;
    font-weight: 500;
}

Unless you can change it in theme, you can use a workaround by adding this

#forminator-module-20441 .forminator-label--forminator-success {
color: 000000!important;
}

to the custom CSS option of the site. I’d suggest adding it via “Appearance -> Customize -> Additional CSS” (if available) or some theme custom CSS option rather than directly in form’s custom CSS. Note also: you may need to clear all cache after adding it and/or re-generate optimized CSS assets.

As for the submission:

I understand that reCaptcha is currently disabled on site because of this issue. When it was enabled – did you see reCaptcha badge on page with the form or it wasn’t there? If you didn’t check – could you please check this and also see if there are any errors reported in browser console (CTRL+SHIFT+I) during page load with reCaptcha enabled?

Kind regards,
Adam

Hi there,

Thank you for the above CSS. I didn’t find it to work, but I have found another, which seems to be working for now thank you.

So it’s just the captcha that I need to try and fix.
I can confirm when it was enabled on this form; it didn’t show on the front end. This is for the V3 which works fine on my contact form here- Contact – Dancing With Her

Please see below for the error showing and the console error;

error to submitter

Uncaught TypeError: o.FUIselect2 is not a function
    at HTMLSelectElement.<anonymous> (forminator-form.min.js?ver=1.21.0:6:7391)
    at Function.each (jquery.min.js?ver=3.6.1:2:3003)
    at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481)
    at String.<anonymous> (forminator-form.min.js?ver=1.21.0:6:7113)
    at Function.each (jquery.min.js?ver=3.6.1:2:3003)
    at HTMLFormElement.<anonymous> (forminator-form.min.js?ver=1.21.0:6:6972)
    at Function.each (jquery.min.js?ver=3.6.1:2:3003)
    at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481)
    at FUI.select2 (forminator-form.min.js?ver=1.21.0:6:6888)
    at e.init_fui (front.multi.min.js?ver=1.21.0:1:89799)

Hi @dwheditor

Thanks for response!

This error isn’t expected but it shouldn’t affect reCaptcha as it doesn’t seem related to it. However, it would be best if we could take a look at a “live case”.

Would it be possible that you’d put a copy of the form on some additional test page on your site – with that reCaptcha enabled on it – and share a link to that page?

We could then look into it there and test and hopefully it could help (at least, pointing us in a right direction).

Kind regards,
Adam

Hi there,

I have created a test page which is below;
https://dancingwithher.com/test/

Please let me know as soon as you can so I can delete this from the front end of my website.

Thanks again,
Arlia

Hi @dwheditor,

I was able to replicate the issue on your website but couldn’t check this further as the URL with form export now requires access permission to see the file.

Can you please share the latest export of the form so we can take a closer look at the issue? Please use Google Drive or DropBox and share an open URL so we can check this further.

We look forward to hearing back from you.

Kind Regards,
Nebu John

Hi there is this the same export I shared with you at the beginning?

export link

Hi @dwheditor

I’m sorry for misunderstanding!

My colleague asked for export because the one you originally shared is not available for us (it’s access-protected) and we do not store data from you on our end indefinitely – we only use them “on the go” to test things and delete (for privacy and security reasons).

Unfortunately, at the moment the test page is no longer available export is also not (again – access-protected) so we cannot look into it. Could you change access settings for that link (to “everyone with a link can view” option) so we could download the export and test it again, please?

Let us know once it’s done.

Kind regards,
Adam

No worries at all.

Please see the link below;

form link

Hi @dwheditor

Thanks for sharing the form!

I checked and tested it and… you were right. It really is related to that error that you shared initially.

Specifically, in one of the “address” type field on your form there’s a “Country” sub-field enabled, which is a select-type field. Apparently this sub-field is causing the error and somehow that error affects re-captcha.

I’m reporting this to our developers as a bug so it could be fixed with one of upcoming releases.

A workaround for now that appears to be working would be to just add an additional field to the form: a regular select-type field.

It can have any options set (it doesn’t matter) and should not be set to required. You can even hide it entirely using CSS. To do so:

– in that field’s “Styling” setting add this (no dot!) to the “Additional CSS Classes” field

hiddenselect

– and then in form’s custom CSS in Appearance settings add this CSS:

.hiddenselect {display:none;}

As a result, this additional field won’t even be visible to users but the captcha and form should work fine now.

Kind regards,
Adam

Ok thank you. I will get onto the work around of that for now until hopefully the developers can fix it.

Also with the success message that does not respond to any options i select on the back end. IE pop up or don’t show the form once submitted. Is this due to the above error?

Hi @dwheditor

It should not be related to it as it is working on my lab site:

https://monosnap.com/file/l3oRcnkAUZetUHvVLKpg61e6g0Odij

But the best test that you can do is using the regular Select for the country field as Adam indicated above and check if the issue is gone on this too, if not please let us know and we can further troubleshoot but we would also need the test page back.

Best Regards
Patrick Freitas

Hello @dwheditor ,

We haven’t heard from you for five days now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia