submissions not showing on dashboard

Hi @missdiamond,

I hope you are doing well today!

It is possible that the email notifications are not set up correctly or that there may be an issue with the file size of the photo uploads causing the submissions to not be processed properly.

To troubleshoot this issue, you can check the following

1. Check your email notification settings in Forminator to ensure that they are set up correctly and that the email address is entered correctly.
2. Check the spam folder in your email account to see if the notifications are being sent there.
3. Check the file size limits set for the photo uploads in Forminator to ensure that they are not too large for the submissions to be processed.
4. Check the submissions tab in Forminator to see if the submissions are showing up there. If they are not, it could indicate an issue with the form processing.

Kind regards,
Zafer

I have change the file upload settings to lower the file size and checked the email with nothing in the junk folder but there are no submissions showing on the dashboard at all. yet I know I submitted a test form myself from a different device and it showed the submitted message I added to the form.

Do you know what the issue could be with the form processing?

i really appreciate any help

Hi @missdiamond

Thank you for the update.

In case they are not showing up in the Forminator > Submissions, and Forminator is configured to save the data in the database: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#data-storage it can indicate a caching issue.

Can you try using the Ajax rendering and attempt a few submissions to confirm if you will get everything?

It is located in Forminator > Form > Behaviour > Rendering https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#rendering

Also, do you have any anti-spam plugins?

If you have access to the database via PHPMyAdmin or a similar tool you can check the PREFIX_frmt_form_entry_meta to confirm if the data you submitted is not there.

Let us know the result you got.
Best Regards
Patrick Freitas

Hello @missdiamond,

I hope the above suggestions helped with resolving the issue.

As we haven’t heard back from you for some time, I’ll be marking this topic as resolved for now. Please feel free to re-open it, and reply, in case you have further questions.

Best Regards,
Dmytro