Submissions now showing

Hi @birthzang,

Do you notice the issue with every form? or the issue is only specific to one form?

Could you please check whether you have any setting configured in terms of submission retention under Forminator Pro > Settings > Submissions? The value for the settings 0 would mean the submissions should be retained.

If you haven’t made any changes to the above settings, and if those are default then it should have worked fine.

If you still have issues even after that, then please do share your form export so that we could give a closer look?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

You can share the export file via Google Drive, Dropbox or any such cloud services in the following reply.

We are looking forward to your response.

Kind Regards,
Nithin

Hi

I only have one form. The settings in that place are set to 0 (default). I tried changing to “forever” but still not getting any submissions listed.

Here is the export code:

{"type":"form","data":{"fields":[{"id":"name-1","element_id":"name-1","form_id":"wrapper-1511347711918-1669","type":"name","cols":"12","required":"true","field_label":"Name","placeholder":"E.g. John","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","wrapper_id":"wrapper-1511347711918-1669","conditions":[]},{"id":"email-1","element_id":"email-1","form_id":"wrapper-1511347712118-1739","type":"email","cols":"12","required":"true","field_label":"Email Address","placeholder":"E.g. [email protected]","validation":"1","validation_text":"","wrapper_id":"wrapper-1511347712118-1739","conditions":[]},{"id":"textarea-1","element_id":"textarea-1","form_id":"wrapper-1988247712118-9871","type":"textarea","cols":"12","required":"","field_label":"Message","placeholder":"Enter your message...","input_type":"paragraph","limit":"180","limit_type":"characters","wrapper_id":"wrapper-1988247712118-9871","conditions":[]},{"id":"upload-1","element_id":"upload-1","form_id":"wrapper-8392-2942","type":"upload","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-8392-2942","field_label":"Upload file","filetypes":["all-image","all-video","all-document","all-audio","all-archive","all-text","all-spreadsheet","all-interactive","jpg|jpeg|jpe","gif","png","bmp","tiff|tif","webp","ico","heic","asf|asx","wmv","wmx","wm","avi","divx","flv","mov|qt","mpeg|mpg|mpe","mp4|m4v","ogv","webm","mkv","3gp|3gpp","3g2|3gp2","txt|asc|c|cc|h|srt","csv","tsv","ics","rtx","css","htm|html","vtt","dfxp","mp3|m4a|m4b","aac","ra|ram","wav","ogg|oga","flac","mid|midi","wma","wax","mka","rtf","js","pdf","class","tar","zip","gz|gzip","rar","7z","psd","xcf","doc","pot|pps|ppt","wri","xla|xls|xlt|xlw","mdb","mpp","docx","docm","dotx","dotm","xlsx","xlsm","xlsb","xltx","xltm","xlam","pptx","pptm","ppsx","ppsm","potx","potm","ppam","sldx","sldm","onetoc|onetoc2|onetmp|onepkg","oxps","xps","odt","odp","ods","odg","odc","odb","odf","wp|wpd","key","numbers","pages"],"file-type":"multiple","file-limit":"unlimited","upload-limit":"8","filesize":"MB"}],"settings":{"pagination-header":"nav","paginationData":{"pagination-header-design":"show","pagination-header":"nav"},"formName":"Contact Us","version":"1.15.12","form-border-style":"none","form-padding":"","form-border":"","fields-style":"open","validation":"on_submit","akismet-protection":"0","form-style":"bold","enable-ajax":"true","autoclose":"true","submission-indicator":"show","indicator-label":"Submitting...","form-type":"default","submission-behaviour":"behaviour-thankyou","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":"1","form-expire":"no_expire","form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"","submission-file":"delete","store_submissions":"","form_name":"contact-us","form_status":"publish","cform-color-settings":"true","button-submit-background-static":"#ffef39","button-submit-color-static":"#333333","honeypot":"1","use_ajax_load":"1","enable-submissions-retention":"true","submissions-retention-number":"2","submissions-retention-unit":"years","enable-submissions-erasure":"true","submission-erasure-remove":"true","response-loading-background":"#ffef39","response-loading-color":"#333333","response-success-border":"#ffef39","response-success-background":"#ffef39","response-success-color":"#333333","response-error-border":"#e87a15","label-validation-color":"#e87a15","cform-asterisk-color":"#e87a15","button-submit-background-hover":"#e87a15","use-autofill":"1"},"client_id":null,"integration_conditions":[],"behaviors":[{"slug":"behavior-1234-4567","label":"","autoclose-time":"5","autoclose":"true","newtab":"sametab","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","email-thankyou-message":"","manual-thankyou-message":"","submission-behaviour":"behaviour-thankyou","redirect-url":""}],"notifications":[{"slug":"notification-1234-4567","label":"Contact Email ","email-recipients":"default","recipients":"[email protected]","email-subject":"New Form Entry #{submission_id} for {form_name}","email-editor":"You have a new website form submission: <br /> {all_fields} <br />---<br /> This message was sent from {site_url}.","email-attachment":"true","conditions":[],"routing":[],"from-name":"","form-email":"","replyto-email":"","cc-email":"","bcc-email":""}]},"status":"publish","version":"1.15.12"}

Hi @birthzang

Thank you for the form.

I can see you have the option to store submission disabled, can you please enable it?

Editing the form > Settings.

https://monosnap.com/file/vvf3De9lNwLgqJWUar32vtCSCWJlFB

The exported form is from Forminator 1.15.12, kindly update to the latest version, we implemented important improvements on the plugin since the .12 version.

Best Regards
Patrick Freitas

Hello @birthzang ,

We haven’t heard from you for several days now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia