“Submit a Ticket” button on wp-eventmanager.com is broken

  • Resolved jeffwkeller

    (@jeffwkeller)


    1 year, 11 months ago

    Last week I purchased 2 extensions, installed them, then immediately discovered a blocking-bug and tried to report it. The “submit a ticket” button on your website is broken, resulting in an “UNPROCESSABLE ENTITY” error. There doesn’t appear to be any other way to contact the company. Last week I replied to the welcome-email I received to report the issue. No response. Is this a legit company or was I just scammed for unsupported software? I’ll create a new ticket for my issue–but this one is a huge trust-buster with new customers and makes WP Event Manager looks super-shady.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi jwffwkeller,

    We have your ticket with us now. Please don’t worry, we’ll try our best to resolve the issue for you.

    Thread Starter jeffwkeller

    (@jeffwkeller)

    You should still try to fix your customer-facing ticket interface. As a new customer, it makes me feel like the company doesn’t care about the customer experience. I (now) know that’s not the case, but as a new customer who just bought plugins from you, it makes me wonder if I just got scammed and I’m sure that’s not the first impression you want your customers to have.

    Hi @jeffwkeller

    This is a issue we are working on, and I have reverted over the support ticket to get this issue resolved at your end.

    I am sorry You faced this issue, please be assure, you are not being scammed, and I will make sure the issue is resolved asap.

    Regards,
    Priya

Viewing 3 replies - 1 through 3 (of 3 total)
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