Submit button is disabled

  • markoarula

    (@markoarula)


    9 months ago

    Hello,

    I tried your plugin and it seems that it stops spam emails, but there is an issue.

    Some users reported that they can’t send email and after inspection I noticed that Submit button on forms is disabled for some user (not sure why not for all, but only some users) and they can’t click on button to even try to send email.

    When plugin is deactivated this issue is gone. I just installed the plugin without changing any settings. Is there maybe some setting for this issue?

    Additionally I can tell you that we also have installed honeypot plugin and we have setup integration with reCAPTCHA.

    Can you help us solve this issue?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Erik

    (@codekraft)

    hi @markoarula sorry for the late reply, I didn’t catch the notification…
    Anyway of course, I can help you solve the problem if i can, but I have to ask you if you can show me a website that display this problem.

    I tried if by chance it’s a conflict with the other honeypot plugin (although we don’t want to have two of them doing the same thing) but I have not faced that issue

    The antispam plugin does not control the submit button activation so I think it is something js related maybe some script that is crashing. Can you check in the console of your browser if there is something strange there?

    Thread Starter markoarula

    (@markoarula)

    Hi, there is nothing suspicious in console.
    Here is the web with the issue https://staging.amarok.is/contact/ and here for example you will find more forms with the same issue https://staging.amarok.is/adventure/hidden-trails/ just click on “See available dates” and then on waitlist button.

    Plugin Author Erik

    (@codekraft)

    I see… but unfortunately i can’t reproduce the case where the submit button is deactivated. Since i can use browser stack, could you tell me what operating system and what browser the user who reported the problem are using?

    • This reply was modified 8 months, 3 weeks ago by Erik.
    Thread Starter markoarula

    (@markoarula)

    Not sure about operating system, but it was a lot of times on mobile Chrome and Safari.

    Thread Starter markoarula

    (@markoarula)

    The OS we use is iOS for MAC & iPhone, and the browser was Safari & Google Chrome.

    The OS the clients use was both iOS for MAC & Windows, but not sure about what the clients were using 100% sure.

    We would like to continue using your plugin because it really helped with spam emails.

    Plugin Author Erik

    (@codekraft)

    Yes I know, I tried it with some devices but from my tests it worked… but I didn’t give up on it at the weekend I’ll try to look into it more, i’m sorry but this kind of issues are complex because hard to reproduce.

    May I ask you if you have enabled the ‘append on submit’ option, and if so, if you can disable it?

    Thread Starter markoarula

    (@markoarula)

    I know, this kind of issues are not easy to fix.

    “Append hidden fields on submit” option was enabled, I disabled it now.
    All the settings are default as they were on initial plugin install.

    Plugin Author Erik

    (@codekraft)

    Seems the issue is related to the way used for bundling the plugins script in your theme, maybe because the script are dynamic imported, but Safari (version equal or lower than 13) seems to not support that at all. Try using Babel regenerator runtime or Babel polyfill because those script are intended to be used in those cases. I find some troubles in debugging, because the all the scripts are minified and over-internet isn’t easy to check which and where those anonymous scripts come from (see below).

    In short, to reproduce the error, with an Iphone I accepted the privacy policy and navigated to one of those pages you mentioned. I can confirm that the buttons are disabled (cf7-antispam plugin does not actually do this). Are you using a plugin that “dynamic load” scripts? or is it something related your theme?

    • This reply was modified 8 months, 1 week ago by Erik.
Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Submit button is disabled’ is closed to new replies.