Submit Button Not Working

  • Hi – I have MC4WP and also Wordfence. I am testing the data entry on the home page but when I click on the submit button nothing happens. No message. Nothing.

    I am not using recaptcha on this form but I do have it on my site with a Profile Builder form. This is a very simple two field form. I confirmed the fields are also required in Mail Chimp:

    <span style=”color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: 13px; white-space-collapse: collapse;”><input type=”text” name=”FNAME” placeholder=”First Name” required=””><input type=”email” name=”EMAIL” placeholder=”Email” required=””><input type=”submit” value=”Click to Stay Informed!”></span>

    I deactivated wordfence and it didn’t help.

    I checked the log and there were 5 entries:

    [2024-08-08 07:04:45] INFO: Form 3868 > Submitted with errors: spam

    [2024-08-08 08:01:45] INFO: Form 3868 > Submitted with errors: spam

    [2024-08-08 10:25:16] INFO: Form 3868 > Submitted with errors: spam

    [2024-08-08 22:07:14] INFO: Form 3868 > Submitted with errors: spam

    [2024-08-08 23:53:16] WARNING: Form 3868 > jd92**@ya***.com is already subscribed to the selected list(s)

    I have been working on this for hours and can’t figure it out! Please help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    Thanks for reaching out to us.

    The error you see is the message returned by MailChimp.com when the user data is submitted. Also, when I check your website code, I see the following. The button is disabled for some reason.

    <input type="submit" value="Click to Stay Informed!" disabled="disabled">

    To debug this further, first please update the form settings to allow “Update existing user” setting to “Yes”. This will then stop showing the error if you are already subscribed to a MailChimp Audience/list.
    Secondly, please disable all plugins except ours and test if the submit button works. If it does, then enable one plugin at a time to see which plugin causes a conflict.

    You can also get to us using the details at https://www.mc4wp.com/contact/ so we can share more details.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.